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jabrightmom's avatar
jabrightmom
Initiate
Sep 05, 2023
Solved

Netgear app

Netgear app device manager not working. I have uninstalled/reinstalled multiple times and received the same message every time : "Sorry, your device list failed to load. Please try again later."  The...
  • jabrightmom's avatar
    jabrightmom
    Sep 06, 2023

    Thanks to those who responded. Because of my lack of patience 😬and not believing anyone would respond 😬, I did a hard reset on the router. After much weeping and gnashing of teeth, got all of our devices reconnected and the app is now working. 

michaelkenward's avatar
michaelkenward
Guru - Experienced User
Sep 06, 2023
jabrightmom wrote:

Netgear app device manager not working. I have uninstalled/reinstalled multiple times and received the same message every time : "Sorry, your device list failed to load. Please try again later." 

Have you tried getting into the RAX50 using the #browser graphical user interface (GUI)? That is always going to be a better way to manage a router. That would also rule out problems with the app. (Which one do you have? Android or iOS?)

 

How do I log in to my NETGEAR wireless router? | Answer | NETGEAR Support

jabrightmom's avatar
jabrightmom
Initiate
Sep 06, 2023

Thanks to those who responded. Because of my lack of patience 😬and not believing anyone would respond 😬, I did a hard reset on the router. After much weeping and gnashing of teeth, got all of our devices reconnected and the app is now working.