Forum Discussion

Aspirant

Oct 04, 2016

Solved

Netgear genie not working due to IPv6 being enabled

I use netgear genie to block my kids from the wifi after hours. I was able to use it last night and this morning and now I'm not able to use it this evening, the message says my router is not supporte...

Genie

DexterJB
Apr 07, 2017
Hi mrichie and chellelee8,

Please try using another device (Android, iOS, another computer) that is connected to the network.

Regards,

Dexter

Community Team

DexterJB

NETGEAR Moderator

Oct 19, 2016

Hi Blastfurnace,

Thank you for responding. Please continue to observe the situation and provide an update if the issue will persist.

Regards,

Dexter

Community Team

r4nyc

Aspirant

Dec 14, 2016

After rebooting the router, I can't connect to the router with Netgear Genie or http://192.168.1.1/ or http://www.routerlogin.net/

For the web interface I get the message 192.168.1.1 refused to connect. or www.routerlogin.net refused to connect.

For Netgear Genie I get the message

NETGEAR router is not found or is not supported. Also make sure the device is not connected to the guest network of the router, and no IPv6 is enabled.

I tried uninstalling and reinstalling Netgear Genie but that didn't help

I'm connected using a wired connection.

Getting to the internet over a wired or wireless connection is still working, I just can't get to the admin screens.

The network map no longer shows the names of connected devices, just the IP addresses.

DexterJB
NETGEAR Moderator
Dec 20, 2016
Hi r4nyc,

1. What is the model number and firmware version of your router?

2. Have you tried doing a factory reset to your router?

3. Have you tried using another device to access the UI or connect through the Genie app?

Regards,

Dexter

Community Team
DexterJB
NETGEAR Moderator
Dec 26, 2016
Hi r4nyc,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter

Community Team