Orbi WiFi 7 RBE973
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Re: Netgear genie pause internet not working

Jejskj
Tutor

Netgear genie pause internet not working

Just installed NGenie app today on ios10.3.
Unable to "pause internet" for another iOS device connected to my wifi, using the Network Map. Even though the "Pause internet" toggle is ON.
Message 1 of 21
Geneticjim
Aspirant

Re: Netgear genie pause internet not working

I am having the same issue. That's why I am here
Message 2 of 21
DexterJB
NETGEAR Moderator

Re: Netgear genie pause internet not working

Hi @Jejskj and @Geneticjim,

 

1. What is the model number and firmware version of your device?

2. Have you tried using another device (Android, another iOS)?

3. Have you tried uninstalling and reinstalling the app?

 

Regards,

 

Dexter

Community Team

Message 3 of 21
Jejskj
Tutor

Re: Netgear genie pause internet not working

1.Model WNDR3400v2
2. Yes, installed app onto iPad, no luck
3. Yes, I uninstalled /reinstalled app, no luck
I also rebooted the router.


Message 4 of 21
ljc2007
Tutor

Re: Netgear genie pause internet not working

I am having the same issue. The app shows that the selected device is paused, but in reallity it is not.

 I have also completed all the suggested tasks.

IPhone OS 10.3.3

Model # WNDR4500v2

firmware version V1.0.0.60

genie Version 3.1.28

 

 

 

 

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Message 5 of 21
Steven_Belfast
Apprentice

Re: Netgear genie pause internet not working

I assume the router is being used in router most and no ap mode ?

I have noticed that when i use the Orbi in AP mode pause stops working.

Message 6 of 21
ljc2007
Tutor

Re: Netgear genie pause internet not working

I'm not sure what app mode is.. I don't our internet provider connected the system up. I down loaded the netgear app for the parent controls.

Message 7 of 21
GHT
Aspirant
Aspirant

Re: Netgear genie pause internet not working

Same problem here. Been going on for months. Used to work fine. Now, I can pause the internet on an iOS device connected to my router, then go into the statistics for that device and see the download/upload bandwidth unaffected.

Firmware V1.0.2.100
Genie version 3.1.28
Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 8 of 21
FuryMonkey14
Aspirant

Re: Netgear genie pause internet not working

I am having the same issue where I cannot pause the internet on a device via the app. It worked with older versions of the app.
Model: R7000|AC1900 Smart WIFI Router
Message 9 of 21
bcopper
Aspirant

Re: Netgear genie pause internet not working

Firmware version V1.0.1.40_1.0.68,   some devices can be paused and one in particular cannot.  it is an ipad being managed by our school system with MDM. tried with both ipad Genie and PC Genie. it will allow the block command however an immediate refresh shows it is not blocked/paused.  the device is on the 2.4ghz network and still works.

Model: WNDR4500v2|N900 Wireless Dual Band Gigabit Router
Message 10 of 21
hajji1999
Aspirant

Re: Netgear genie pause internet not working

Same issue as of today November 27 2017. I just bought the Orbi and I can not pause the internet for the connected device
Message 11 of 21
Kac0025
Initiate

Re: Netgear genie pause internet not working

Genie ver 3.1.36

1.0.1.46 firmware

 

Pausing internet no longer works, 

 

This is a must have option with kids.

Model: WNDR4500|N900 Wireless Dual Band Gigabit Router|EOL
Message 12 of 21
phod2
Aspirant

Re: Netgear genie pause internet not working

I have the same issue since upgrading to the latest firmware v1.0.1.28
Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 13 of 21
Jimmy_James
Tutor

Re: Netgear genie pause internet not working

I'm having this issue as well, which seems to have been going on a long time. Has a resolution been provided?

Model: CM500|16x4 DOCSIS 3.0 Cable Modem
Message 14 of 21
Jejskj
Tutor

Re: Netgear genie pause internet not working

Nope. Still not working. Very frustrating. I’ve tried a couple parental control apps but i found them not so easy to set up/ease of use. All I need to do is to be able to turn off WiFi access to my kids devices when needed.
Message 15 of 21
Jimmy_James
Tutor

Re: Netgear genie pause internet not working

It doesn't look like anyone from Netgear actually moderates these forums, which is sad. In addition to this functionality not working, I have now discovered that deviced-based Parental Controls Filtering continues to reset back to "Default level on router" now matter how many times I change the setting. 


@Jejskj wrote:
Nope. Still not working. Very frustrating. I’ve tried a couple parental control apps but i found them not so easy to set up/ease of use. All I need to do is to be able to turn off WiFi access to my kids devices when needed.

 

Model: CM500|16x4 DOCSIS 3.0 Cable Modem
Message 16 of 21
Jejskj
Tutor

Re: Netgear genie pause internet not working

And now I cannot login to the netgear genie app anymore?!?! Cannot change “admin” to my login name. Nor does the default or my password work. I see they upgraded the genie app 3 days ago
I give up Netgear!!
Message 17 of 21
Khnagaroos
Aspirant

Re: Netgear genie pause internet not working

I am having ame problem with my nighthawk router- unable to pause internet on devices that have ops sys Android 7.0 or higher. I am able to pause internet on other non-Android devices. I have tried this with the android app and also with PC app - same result.

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 18 of 21
phod2
Aspirant

Re: Netgear genie pause internet not working


@Khnagaroos wrote:

I am having ame problem with my nighthawk router- unable to pause internet on devices that have ops sys Android 7.0 or higher. I am able to pause internet on other non-Android devices. I have tried this with the android app and also with PC app - same result.


I had the same issue. Went back to D7800-V1.0.1.28 and it worked so have stayed on that firmware.

Message 19 of 21
Khnagaroos
Aspirant

Re: Netgear genie pause internet not working

Thank you  for the suggestion. I went back to D7800-V1.0.1.28 as I had upgraded to D7800-V1.0.1.31 but have the same result - cannot pause internet on devices which have Android version 7.0 or higher. 

Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 20 of 21
Khnagaroos
Aspirant

Re: Netgear genie pause internet not working

Just an update - I loaded the latest firmware D7800-V1.0.1.34 as of 5 Feb 2018, but have the same result - I still cannot pause internet on devices which have Android version 7.0 or higher. 

Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 21 of 21
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