Netgear genie support for Ulta Book resolution 3200 x 1800

[kenwark]

I have a Samsung Ultra book with screen resolution of 3200 x  1800. The Genie app is so small on the screen it is unusable. I have reset to lower resolutions with no results.

Is there a work around so I can make this app usable on my system?

[DexterJB]

Hi @kenwark,

You can follow the steps below to disable display scaling.

1. Right click on the NETGEAR Genie icon on your desktop

2. Select Properties

3. Select the Compatibility tab

4. Check the box for Disable display scaling on high DPI settings

5. Click on Apply then OK

6. Right click on the NETGEAR Genie icon on the system tray and select exit

7. Open the NETGEAR Genie program again

Regards,

Dexter

Community Team

[kenwark]

Thanks for your information, unfortunately that solution did not work. Scaling is now greyed out but it has made no difference to the size of the app on my screen.

i am running Windows 10 on both my desktop and my Ultra book. The app runs fine on my desktop and iPad.

[DexterJB]

Hi @kenwark,

Have you tried selecting the option to run the program in 640 x 480 screen resolution?

Regards,

Dexter

Community Team

[kenwark]

Yes, I tried 640x480. Genie briefly put it on screen then the app crashed. Even if it hadn't crashed it was much too big to be used.

[DexterJB]

Hi @kenwark,

You may try changing the size of text, apps and other items.

1. Right click on the desktop

2. Select Display settings

3. Select Display on the left hand side

4. Increase the value to your preference under Change the size of text, apps, and other items

Regards,

Dexter

Community Team

[kenwark]

My default setting is already 250% 

[DexterJB]

Hi @kenwark,

It is possible that the current NETGEAR Genie version for desktop is not yet programmed to be DPI aware. I will forward an inquiry about this. Please make sure that you keep the program up to date in the event that they incorporate it on the next release.

Regards,

Dexter

Community Team

[kenwark]

Thank you 

ken

[kenwark]

Thank you for your help. Problem is not resolved. Hopefully Netgear will update their program soon.