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Netgear genie support for Ulta Book resolution 3200 x 1800

kenwark
Aspirant

Netgear genie support for Ulta Book resolution 3200 x 1800

I have a Samsung Ultra book with screen resolution of 3200 x  1800. The Genie app is so small on the screen it is unusable. I have reset to lower resolutions with no results.

 

Is there a work around so I can make this app usable on my system?

Message 1 of 10
DexterJB
NETGEAR Moderator

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Hi @kenwark,

 

You can follow the steps below to disable display scaling.

 

1. Right click on the NETGEAR Genie icon on your desktop

2. Select Properties

3. Select the Compatibility tab

4. Check the box for Disable display scaling on high DPI settings

5. Click on Apply then OK

6. Right click on the NETGEAR Genie icon on the system tray and select exit

7. Open the NETGEAR Genie program again

 

Regards,

 

Dexter

Community Team

Message 2 of 10
kenwark
Aspirant

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Thanks for your information, unfortunately that solution did not work. Scaling is now greyed out but it has made no difference to the size of the app on my screen.

 

i am running Windows 10 on both my desktop and my Ultra book. The app runs fine on my desktop and iPad.

Message 3 of 10
DexterJB
NETGEAR Moderator

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Hi @kenwark,

 

Have you tried selecting the option to run the program in 640 x 480 screen resolution?

 

Regards,

 

Dexter

Community Team

Message 4 of 10
kenwark
Aspirant

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Yes, I tried 640x480. Genie briefly put it on screen then the app crashed. Even if it hadn't crashed it was much too big to be used.

Message 5 of 10
DexterJB
NETGEAR Moderator

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Hi @kenwark,

 

You may try changing the size of text, apps and other items.

 

1. Right click on the desktop

2. Select Display settings

3. Select Display on the left hand side

4. Increase the value to your preference under Change the size of text, apps, and other items

 

Regards,

 

Dexter

Community Team

 

 

Message 6 of 10
kenwark
Aspirant

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

My default setting is already 250% 

Message 7 of 10
DexterJB
NETGEAR Moderator

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Hi @kenwark,

 

It is possible that the current NETGEAR Genie version for desktop is not yet programmed to be DPI aware. I will forward an inquiry about this. Please make sure that you keep the program up to date in the event that they incorporate it on the next release.

 

Regards,

 

Dexter

Community Team

Message 8 of 10
kenwark
Aspirant

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Thank you 

 

ken

Message 9 of 10
kenwark
Aspirant

Re: Netgear genie support for Ulta Book resolution 3200 x 1800

Thank you for your help. Problem is not resolved. Hopefully Netgear will update their program soon. 

Message 10 of 10
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