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ripper2860's avatar
ripper2860
Aspirant
Dec 06, 2015

Netgenie issues with WNDR3700v3

Hello -- I'm hoping y'all can help me.  I have a Netgear WNDR3700v3 router w / the latest formware (V1.0.0.38_1.0.31).  I am also running the latest Netgenie (2.4.16.00) as I had to upgrade for use w...
Genie
ripper2860's avatar
ripper2860
Aspirant
Dec 06, 2015

Update -- If I use the WEB Admin portal to reboot the router,  Netgenie issues described disappear for a few minutes allowing me to enter Router Settings and Parental Controls.  After a few minutes it stops working again exhibiting the issues described in the OP.  Another reboot via web and it works again -- for a few minutes.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 08, 2015

    Hi ripper2860,

     

    1. Have you tried using another computer/device (another computer, smartphone, tablet) with the NETGEAR Genie installed?

    2. Have you tried uninstalling and re-installing the NETGEAR Genie program from the Windows 10 computer?

    3. Did you upgrade the computer from Windows 8 to Windows 10?

    4. Did you perform a factory reset after the router firmware update?

     

    Regards,

     

    Dexter

    Community Team

    • ripper2860's avatar
      ripper2860
      Aspirant
      Dec 12, 2015

      Dexter,

       

      Thanks.  I've been rather busy and just had the opportunity to check for a repsonse.  Below are your answers ...

       

      1. Have you tried using another computer/device (another computer, smartphone, tablet) with the NETGEAR Genie installed? (On Android phone it says 'Network Connection is busy -- try again later or reboot your router'.  I can try another computer, but it's Win 10, as well.)

      2. Have you tried uninstalling and re-installing the NETGEAR Genie program from the Windows 10 computer? (Yes - Several times)

      3. Did you upgrade the computer from Windows 8 to Windows 10? (Yes)

      4. Did you perform a factory reset after the router firmware update? (No.  I've done a lot of configurations changes from default.  I have a lot of reserved IPs and settings for my wireless and Multimedia streaming.  Anyway to save the setting and re-apply them after a reset?)