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Night Hawk App unable to enable paused device remotely

adrianmcse
Aspirant

Night Hawk App unable to enable paused device remotely

Hello, I am unable to enable a paused device with the app when connected remotely outside of my home.  Just spins and spins with please wait then times out.  Firmware of router is the latest 1.0.2.128.  Also tried removing and reinstalling the app.  Please help!  Thanks.

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 1 of 6
DexterJB
NETGEAR Moderator

Re: Night Hawk App unable to enable paused device remotely

Hi @adrianmcse,

 

Welcome to the community!

 

1. Does it work when you are locally connected at home?

2. Have you tried using another device to un-pause it?

3. Were you remotely or locally connected when you paused it?

 

Dexter

Community Team

Message 2 of 6
DexterJB
NETGEAR Moderator

Re: Night Hawk App unable to enable paused device remotely

Hi @adrianmcse,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 6
adrianmcse
Aspirant

Re: Night Hawk App unable to enable paused device remotely

1. Works fine locally

2. I have only tried with my iphone

3. Was local when paused, I can't do either pause or resume remotely.  Just spins and spins

Message 4 of 6
DexterJB
NETGEAR Moderator

Re: Night Hawk App unable to enable paused device remotely

Hi @adrianmcse,

 

I have sent you a message. Please check your inbox.

 

Dexter
Community Team

Message 5 of 6
Jellybeans
Aspirant

Re: Night Hawk App unable to enable paused device remotely

It doesn't work when I am attempting on the network or remotely. The devices will pause for a few seconds then they reconnect. This is with any device on the network.
Message 6 of 6
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