Nighthawk AC1900 Model R7000 Won't connect to internet

[smerdonw]

I just purchased a Netgear R9000 Nighthawk X10 and successfully set it up and connected to the Internet. However, in Genie (web version) on the Basic tab under Home the Internet block still says "ERROR Not Connected" in Red. I can connect to the 5G Wi-Fi network and access the network just fine. I have updated the firmware from V1.0.1.20 to V1.0.1.36 with no change. I've tried both Chrome and Safari on my MacBook Pro and my iPad Air 2.

Anyone having this same issue?

[William10a]

Yes and not just with the r7000 there are other posting about the same issue with Genie never been a fan of software basic interfaces to set up a router still like the browser based way with 192.168.1.1 user name and password.

[michaelkenward]

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@smerdonw wrote:

I just purchased a Netgear R9000 Nighthawk X10 ...

That's a router. And the modem is?

You need to introduce the two properly before they will work together.

If no one had got an R9000 to work, you would know about it.

[smerdonw]

The modem is the XFINITY modem