Nighthawk App - Logon timeouts

[justCA]

Hello - I'm having issues logging into the Nighthawk iOS app.

I enter the correct admin and password credentials but an error message is displayed: Logon timed out, please try again. If this issue persists, try rebooting your device.

I've rebooted..

I just updated to the latest version (2.6.2.12 and iOS 13.7 iPhone X. 

Any ideas to troubleshoot? 

[Christian_R]

Hello justCA, 

What is the model number of your router and the current firmware version it's on? 

Christian 

[michaelkenward]

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@Christian_R wrote:

Hello justCA, 

What is the model number of your router ....

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The footer says R7000P.