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Re: Nighthawk App Speed test is not working properly

Nighthawk App Speed test is not working properly

The NIGHTHAWK APP Speedtest is not working properly on my iPhone 8 Plus.  The download speeds are 0.00 upload speeds are ok.  When I take a speedtest using OoklNIGHTHAWK APP SPEED TEST RESULTSNIGHTHAWK APP SPEED TEST RESULTSNIGHTHAWK APP SPEED TEST HISTORYNIGHTHAWK APP SPEED TEST HISTORYa, etc my internet speed is fine... download 86+ Mbps upload 11 Mbps...

 

Is anyone else experiencing issues with their app?

Model: R6250|Smart WiFi Router (AC1600)
Message 1 of 37
schumaku
Guru

Re: Nighthawk App Speed test is not working properly

The speed test is run on the router, not on the mobile device - the App is just the controller, reading and displaying the test results and the history from the router. Unless all Nighthawk App on iOS show the 0.00 on the download side (there would be more reports) this looks more like an interoperability problem with the router model/firmware. In the App, go to the Main/Home menu and select -> About. Provide exact router model, router firmware, and App version (or an About screenshot) so Netgear can investigate.

Message 2 of 37

Re: Nighthawk App Speed test is not working properly

AC1600  Smart Wifi Router Product R6260...this is removed from the choices above so I had to manually input this...maybe many people are having issues with this model????

 

NIGHTHAWK  ROUTER INFO...NIGHTHAWK ROUTER INFO...

Message 3 of 37
USFKING
Initiate

Re: Nighthawk App Speed test is not working properly

I'm having the same problem.

Model: R6900|Nighthawk AC1900 Smart WiFi Router
Message 4 of 37
schumaku
Guru

Re: Nighthawk App Speed test is not working properly


@NeedSupport_2 wrote:

AC1600  Smart Wifi Router Product R6260...this is removed from the choices above so I had to manually input this...maybe many people are having issues with this model?

...or simply not added (yet) to the product lists. There was just an update of the product lists going on these days as we have seen some test formatted lists temporarily - @ChristineT can you please ensure that all newer routers are added here (and not only Nighthawk routers, as also non-Nighthawk-routers can be used with the Nighthawk App. Confusion by marketing complete.

Message 5 of 37
schumaku
Guru

Re: Nighthawk App Speed test is not working properly


@USFKING wrote:

I'm having the same problem.


Same, but different router model R6900 (as per the tag), firmware version, ... and confirm you get zeros in the History tab for the download side, too?

Message 6 of 37
Dehaigler
Initiate

Re: Nighthawk App Speed test is not working properly

I am having the same issue
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 7 of 37
Rowanhb
Initiate

Re: Nighthawk App Speed test is not working properly

Same router, same problem. Download shows 0.00 and upload measures fine.
Message 8 of 37
Panther63
Initiate

Re: Nighthawk App Speed test is not working properly

Just installed AC2400 today.  Same problem with Download showing 0.00.  Current Firmware 1.2.0.26.  Firmware also comes back with an error message when trying to update.

Message 9 of 37
Kraston
Tutor

Re: Nighthawk App Speed test is not working properly

Ditto....I am having same problem. I sent an email to the app developer about two weeks ago, but have not heard anything back yet.
Message 10 of 37
Kraston
Tutor

Re: Nighthawk App Speed test is not working properly

Sorry...I've added attached info pertaining to the Netgear router I'm using.
Message 11 of 37
Kraston
Tutor

Re: Nighthawk App Speed test is not working properly

Speed test history ....
Message 12 of 37
Cyrnil
Initiate

Re: Nighthawk App Speed test is not working properly

I'm having the same problem. Router on its latest version of the firmware and iOS also latest version. 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 13 of 37
littleeast
Initiate

Re: Nighthawk App Speed test is not working properly

I have the same model and firmware with the same issue too
Message 14 of 37
TxTuna
Initiate

Re: Nighthawk App Speed test is not working properly

Same issue starting last month.
R6700v2
Firmware 1.2.0.24
Running on Google Pixel XL - Nighthawk App v 2.2.8.489

This was a valuable measure for my bandwidth as you can't trust wifi tests.
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 15 of 37
dbradley7
Aspirant

Re: Nighthawk App Speed test is not working properly

Ac2400 not testing the download speed.
Message 16 of 37
Kilika702
Aspirant

Re: Nighthawk App Speed test is not working properly

The Netgear App do not show the download speed result for my AC2400 that I just purchased
Message 17 of 37

Re: Nighthawk App Speed test is not working properly


@Kilika702 wrote:
....my AC2400 that I just purchased

That's not a Netgear model number.

 

XR450?

 

 

Message 18 of 37

Re: Nighthawk App Speed test is not working properly

AC2400 is a wifi speed indicator, not a Netgear model number.

 

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Message 19 of 37
schumaku
Guru

Re: Nighthawk App Speed test is not working properly


@michaelkenward wrote:

AC2400 is a wifi speed indicator, not a Netgear model number.


You can be wrong my friend ... look here -> Nighthawk AC2400 Smart WiFi Router

Message 20 of 37

Re: Nighthawk App Speed test is not working properly

Uh, oh. They have done it again.

 

There was a spate of ACXXXX devices a few years ago. AC1450 for example, in 2013. Then Netgear stopped using that label.

 

That AC2400 was too new to waft across my horizon. (I checked.) It doesn't even appear in Netgear's list of forthcoming models.

 

There is also an AC2400 wifi standard that Netgear uses. Such as the XR450.

 

They do it to confiuse people.

 

 

 

 

 

Message 21 of 37
nhennen
Aspirant

Re: Nighthawk App Speed test is not working properly

Same issue with my Nighthawk AC2600 Smart WiFi Router. Just picked it up from Walmart from the Cyber Monday deal.

Hardware: R7450
Firmware: 1.2.0.32
Message 22 of 37
tontod1
Aspirant

Re: Nighthawk App Speed test is not working properly

Same model (R7450) and firmware (1.2.0.32) having the issue with me.   Seems like widespread issue to me

Message 23 of 37

Re: Nighthawk App Speed test is not working properly

By a strange quirk, in the R7800 speedtest works in the Android Nighthawk App. But it is broken in the browser interface, the QoS bit.

 

It also works in the Windows desktop genie.

Message 24 of 37
nhennen
Aspirant

Re: Nighthawk App Speed test is not working properly

Perhaps relevant: I am using an iPhone 7 with iOS 12.1 installed
Message 25 of 37
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