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Nighthawk App can't find devices with R7000P router

TamZZ
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Nighthawk App can't find devices with R7000P router

Last week I was using this App just fine. Tonight, my Nighthawk app can't find my devices. It sends me to the admin login and I can't log in. What is going on? I've uninstalled and installed the app several times. Please help. Thank you. 

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Re: Nighthawk App can't find devices with R7000P router

Not much to go on there.

 

Is this access through the local wifi? Does that login OK?

 

Or is it remote access?

 

 

What does this mean?

 


@TamZZ wrote:

It sends me to the admin login and I can't log in.

 


Do you get some sort of error message? "can't log in" could mean many things.

 

What firmware version do you have on the R7000P?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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