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Nighthawk App (formerly up)

CCONNENet
Aspirant

Nighthawk App (formerly up)

Just installed new router successfully, it’s working great. Would like to use Nighthawk app going forward, but the app won’t load on two different iPads or my iPhone.

Any ideas? I’m thinking the problem is probably with the app itself.

Thanks!

Carol

Message 1 of 4
DexterJB
NETGEAR Moderator

Re: Nighthawk App (formerly up)

Hi @CCONNENet,

 

Welcome to the community!

 

1. What is the model number and firmware version of the router?

2. What is the iOS version of your devices?

3. What version of the app do you have installed?

4. Have you tried other devices (Android, PC, Mac)?

5. When you say it doesn't load, is it on a certain tab on the app or the app does not open at all?

 

Regards,

 

Dexter

Community Team

Message 2 of 4
DexterJB
NETGEAR Moderator

Re: Nighthawk App (formerly up)

Hi @CCONNENet,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 4
CCONNENet
Aspirant

Re: Nighthawk App (formerly up)

Tried installing again, for about the tenth time, this time it worked! Thanks for checking in.
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 
Message 4 of 4
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