NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Gabe019's avatar
Gabe019
Aspirant
Dec 31, 2020
Solved

Nighthawk App no longer functioning

Hi,  I received an email last week from Netgear Security that new firmware was available, however, the Nighthawk app on my IPhone keeps saying that it either cannot find the router or that WiFi is n...
  • Ralac71's avatar
    Ralac71
    Jan 11, 2021

    I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access. 

     

Ralac71's avatar
Ralac71
Tutor
Dec 31, 2020
I have similar issues with the app but mostly on checking for firmware. It is possible to manually update the firmware through laptop from the support section of the website. There are updates available, I just checked. You can download the packet and the instructions are pretty easy
  • Gabe019's avatar
    Gabe019
    Aspirant
    Dec 31, 2020

    Thank you for your reply Ralac71 

    . 

    Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:

     

    This site can’t be reached

    192.168.1.1 took too long to respond.

     

    Is there anyway to get around this?  

    I'm not tech savvy but I was able to download updates in the past without much difficulty.

     

    Thanks again. 

     

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Jan 06, 2021

      Hello Gabe019,

       

      You may want to try a factory reset on the router and run through the setup assistant again using the Nighthawk app.

       

      Christian 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jan 06, 2021
      Gabe019 wrote:

      Thank you for your reply Ralac71 

      . 

      Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:

       

      This site can’t be reached

      192.168.1.1 took too long to respond.

       

      Is there anyway to get around this?  

      I'm not tech savvy but I was able to download updates in the past without much difficulty.

       

      Thanks again. 

       

      What modem do you have? 

      Try manually downloading the firmware for the router.

      Then disconnect the router from the modem and reboot the router.

      then open a command prompt on a windows 10 device (thats connected to the router). type ipconfig    

      the default ip address should be the address for the router. 

      use that to access the router

      Once you've access it, you can manually install the firmware to the router. I'd recommend doing over a hardwired connection for best results. In my experience, when we get corrupt firmware issues, it tends to be from when its updated using the app or over wireless.

       

      https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

       

      It also seems that the R7000 shows the the 1.0.9.88 as the current firmware for the app for a lot of people (from what I've seen). Not sure which version you're currently on. 

       

       

    • Ralac71's avatar
      Ralac71
      Tutor
      Jan 06, 2021
      It sounds like you are trying to connect via wifi. Try to connect directly to the router with an ethernet cable. The time out should be less of an issue. I always try to do a wired connection when doing the updates. The firmware download is much faster. If you can get in on a wired connection a factory reset is probably a good idea
      • Gabe019's avatar
        Gabe019
        Aspirant
        Jan 09, 2021

        Thank you all for the replies . Ralac71 plemans Christian_R 

        I was able to get into the router via ethernet and it seems to have the most current firmware already installed.

        I did notice that the router was in AP mode so I changed it to router mode. Not sure how it went to AP mode on its own though. 

        The Nighthawk app (version 2.7.2.19) on my phone is working too.

        Now...my printer is on the fritz but that's for another forum:smileyhappy:

        Thanks again!