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Forum Discussion

Gabe019's avatar
Gabe019
Aspirant
Dec 31, 2020
Solved

Nighthawk App no longer functioning

Hi,  I received an email last week from Netgear Security that new firmware was available, however, the Nighthawk app on my IPhone keeps saying that it either cannot find the router or that WiFi is n...
  • Ralac71's avatar
    Ralac71
    Jan 11, 2021

    I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access. 

     

Gabe019's avatar
Gabe019
Aspirant
Dec 31, 2020

Thank you for your reply Ralac71 

. 

Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:

 

This site can’t be reached

192.168.1.1 took too long to respond.

 

Is there anyway to get around this?  

I'm not tech savvy but I was able to download updates in the past without much difficulty.

 

Thanks again. 

 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jan 06, 2021

Hello Gabe019,

 

You may want to try a factory reset on the router and run through the setup assistant again using the Nighthawk app.

 

Christian