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Gabe019's avatar
Gabe019
Aspirant
Dec 31, 2020
Solved

Nighthawk App no longer functioning

Hi,  I received an email last week from Netgear Security that new firmware was available, however, the Nighthawk app on my IPhone keeps saying that it either cannot find the router or that WiFi is n...
  • Ralac71's avatar
    Ralac71
    Jan 11, 2021

    I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access. 

     

Gabe019's avatar
Gabe019
Aspirant
Dec 31, 2020

Thank you for your reply Ralac71 

. 

Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:

 

This site can’t be reached

192.168.1.1 took too long to respond.

 

Is there anyway to get around this?  

I'm not tech savvy but I was able to download updates in the past without much difficulty.

 

Thanks again. 

 

plemans's avatar
plemans
Guru - Experienced User
Jan 06, 2021
Gabe019 wrote:

Thank you for your reply Ralac71 

. 

Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:

 

This site can’t be reached

192.168.1.1 took too long to respond.

 

Is there anyway to get around this?  

I'm not tech savvy but I was able to download updates in the past without much difficulty.

 

Thanks again. 

 

What modem do you have? 

Try manually downloading the firmware for the router.

Then disconnect the router from the modem and reboot the router.

then open a command prompt on a windows 10 device (thats connected to the router). type ipconfig    

the default ip address should be the address for the router. 

use that to access the router

Once you've access it, you can manually install the firmware to the router. I'd recommend doing over a hardwired connection for best results. In my experience, when we get corrupt firmware issues, it tends to be from when its updated using the app or over wireless.

 

https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

 

It also seems that the R7000 shows the the 1.0.9.88 as the current firmware for the app for a lot of people (from what I've seen). Not sure which version you're currently on.