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Forum Discussion
Solved
Nighthawk App no longer functioning
Hi, I received an email last week from Netgear Security that new firmware was available, however, the Nighthawk app on my IPhone keeps saying that it either cannot find the router or that WiFi is n...
I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access.
Thank you for your reply Ralac71
.
Part of my problem is that I cannot access the router from my laptop (either by using the IP address given or via routerlogin.net). I follow the instructions to download the update but here's the message:
This site can’t be reached
192.168.1.1 took too long to respond.
Is there anyway to get around this?
I'm not tech savvy but I was able to download updates in the past without much difficulty.
Thanks again.
It sounds like you are trying to connect via wifi. Try to connect directly to the router with an ethernet cable. The time out should be less of an issue. I always try to do a wired connection when doing the updates. The firmware download is much faster. If you can get in on a wired connection a factory reset is probably a good idea
Thank you all for the replies . Ralac71 plemans Christian_R
I was able to get into the router via ethernet and it seems to have the most current firmware already installed.
I did notice that the router was in AP mode so I changed it to router mode. Not sure how it went to AP mode on its own though.
The Nighthawk app (version 2.7.2.19) on my phone is working too.
Now...my printer is on the fritz but that's for another forum:smileyhappy:
Thanks again!
I'm glad it worked. For what it's worth I made a comment about the app issue which still doesn't work for me and got an email from support. I made it clear they wouldn't have remote access in my response. Haven't heard back in two weeks now. You might want to run a security scan if you gave them access.