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Gregj83's avatar
Gregj83
Follower
Nov 16, 2021

Nighthawk Issue

I just purchases a Nighthawk AC1900 (C7000v2) Cable Modem Router. In the past, I used Genie to access my router. Now I have to is Nighthawk and it only shows four tiles. According to Netgear, my devi...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Nov 20, 2021
Gregj83 wrote:

I just purchases a Nighthawk AC1900 (C7000v2) Cable Modem Router. In the past, I used Genie to access my router.

 

They changed it between the C7000v1 and C7000v2.

 

Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support

 

Which NETGEAR home router models can I manage using the NETGEAR genie app? | Answer | NETGEAR Suppor...

 

It depends on the firmware on the device. Sadly. ISPs don't allow anyone else near the firmware on a cable modem/router. So there is nothing that Netgear can do to change the features on offer.

 

This is one reason why many people prefer to use separate modems and routers. That gives a much bigger choice of routers and features.

 

That also explains why experienced uses don't like the apps and prefer to use the browser graphical user interface (GUI) for serious work. You can even use the browser on a mobile device to do this.