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Forum Discussion
Nighthawk X8 R8500 app compatibility
I recently installed the Nighthawk App on my iPhone. In the app store, it shows the app dashboard to have a number of different capabilities (e.g. device manager, network map, speed test, parental controls, wifi settings, security, etc.); however, after I installed the app, I only see the following 4 options on the dashboard: device manager, speed test, wifi settings, and support. I cannot swipe to scroll for more features. I do understand every router might not support every function the app offers, but how do I know I am seeing the correct information? For my router, this app seems limited.
As a follow up question, when selecting the device manager, everything appears to be offline; however, l can see the correct list of online items by logging directly into the router from a PC.
To answer a few questions, yes, the router was restarted and yes, the router has the latest firmware. Yes, I enabled remote management in the app. I am not very computer savy, but I did a fair amount of research trying to answer these questions and I only found the app is limited by my hardware / firmware installed.
One more thing to note: my router is actually running as a access point. My modem has a wireless router built in, but due to its location and where the cable enters my house(e.g. the basement), I needed an access point to access the internet wirelessly throughout the house.
Below is the specific information regarding my router and the app:
Netgear Nightwawk R8500
R8500 Firmware Version: V1.0.2.130
Nighthawk App Version 2.4.15.27
Remote management is ON
Any help that can be provided is greatly appreciated.
4 Replies
To add a little more information:
I can access these from the app description on my router using a computer. For example, the app description has a security function and even though I can not access that from the app that resides on my phone, I can access that function through a computer.
I did re-download the app to ensure it was installed correctly; however, I still only have the same four functions on the dashboard as previously listed: device manager, speed test, wifi settings, and support. How would I access something like security from the app and/or why is this function not on the app dashboard?
B_Regal78 wrote:
One more thing to note: my router is actually running as a access point. My modem has a wireless router built in, but due to its location and where the cable enters my house(e.g. the basement), I needed an access point to access the internet wirelessly throughout the house.
AP mode disables various features, including Remote Management. It has to be a router for that to work.
Disabled Features on the Router when set to AP Mode | Answer | NETGEAR Support
This could explain the missing features in the Nighthawk app.
This explains some of the other drawbacks that you get with two routers.
What is Double NAT? | Answer | NETGEAR SupportThanks for the reply. I shut off "access point" mode and gained two additional options: Guest WiFi and Traffic Meter to go along with the original 4 options of device manager, speed test, wifi settings, and support. Still not what I was hoping for. I'll assume the Guest Wifi option was the result of the phone being connected to the guest LAN.
I am specifically looking to see who is connected to the router. All of the devices that would connect to the router in my house are named. With that, I want an option to remotely disconnect a given device (kid control). Is there a method in which that can be accomplished?
