Nighthawk android aplication not connecting outside network

[sdegan05]

I have a Nighthawk RAX54 (AX6) and the android application on the phone but I cannot connect to the router if I am outside the wifi network. This was previously working. I have the latest version of the application on android, likewise in the router.

Does anyone have any idea how to connect with the android application while outside home network?

Thank you.

[michaelkenward]

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@sdegan05 wrote:

I have a Nighthawk RAX54 (AX6) and the android application on the phone but I cannot connect to the router if I am outside the wifi network.

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Which app version?

Android went through a round of that last month. But the latest version fixed it for most users.

[sdegan05]

The version I have is 2:21.1.2602.

I tried to activate 'Access anywhere' but when I go back it deactivates itself.

I can't still access the router over the internet. Should I uninstall the application and then try to reinstall it?

Thank you

[sdegan05]

I have installed and uninstalled the application 3 times without success. Does anyone have a clue about how to solve this problem?

Thanks

[michaelkenward]

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@sdegan05 wrote:

I have installed and uninstalled the application 3 times without success. Does anyone have a clue about how to solve this problem?

Thanks

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It could be something specific to the RAX54.

You could try this issue in the appropriate section:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

Which firmware version are you on?

[sdegan05]

The router version is Firmware Version V1.0.11.112_2.0.77. I do not see any prompt for a version update.

Thank you

[michaelkenward]

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@sdegan05 wrote:

I do not see any prompt for a version update.

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Not a reliable guide. But that does seem to the the latest for the RAX54S.