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Forum Discussion
Nighthawk app Error CDIL-API-FAIL
I have an rax15 and am getting CDIL-API-FAIL when try to access the device manager. I am getting the error on both my iPad and iPhone. Have tried reinstalling the app and still get the error. I am on...
Thanks Darren. If additional info or configured settings are needed let me know.
I found out this error happens when the APP believes the router is offline does this keep happening after a reboot of the router?
Yea that appears to be the case on the RAX50 firmware V1.0.3.96_2.0.59. When i downgraded to V1.0.2.94_2.0.58 the issue doesnt appear to happen following a reboot. However, the acess control doesn't seem to be working when disabling/enabling device access from the app. Not sure if the access control issue is a nighthawk app issue or firmware issue. It's almost like the router isn't getting the command from the nighthawk app.
We have a bug capture built into the nighthawk app. What you need to do is replicate the issue you are having and when you see the error message in the app shake your phone side to side this should pop up a tool to allow you to report the issue and it will capture what is happening.
DarrenM