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Nighthawk app duplicating information

R8000 Nighthawk, EX8000 extender, EX7300 extender

When I change the information for the EX8000 extender, it duplicates the name and assigns it to the EX7300 extender.  I want the EX7300 to be named EX7300 and the EX8000 to be named EX8000. How do I fix this? 

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
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NETGEAR Moderator

Re: Nighthawk app duplicating information

Hi @SherryJC, welcome to the community! What version is the firmware of the router as well as the Nighthawk app? Also, are you using the Android version of the iOS?

 

Dexter

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NETGEAR Moderator

Re: Nighthawk app duplicating information

Hi @SherryJC, were you able to get this sorted out?

 

Dexter

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Tutor

Re: Nighthawk app duplicating information

This morning, the Nighthawk shows 6 devices as Ex7300. There is one EX7300, one EX8000, and one R8000. I never had this problem with the Genie app. Some descriptions I put in for other connected devices are now blank (---). How am I supposed to monitor or troubleshoot connections with this app?

Screenshot of 2 of the 6 EX7300 entries attached.
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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Guru

Re: Nighthawk app duplicating information


@SherryJC wrote:
How am I supposed to monitor or troubleshoot connections with this app?

In the current state of the Nighthawk App - and much more the various related issues on the Nightawk routers: Mission impossible. See the lengthy Nighthawk App Bugs track. @SherryJC  I'm fully with you!

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Tutor

Re: Nighthawk app duplicating information

I got this router under a Best Buy replacement guarantee for a previous model that failed. This one is failing me daily! Fortunately, this "upgrade" only cost me $25 out of pocket
Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
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