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Forum Discussion

ARMD's avatar
ARMD
Aspirant
Mar 28, 2022
Solved

Nighthawk app not logging in to r7000 router

running iphone ios 15.4  unable to log into my router with the nighthawk app. i have changed the router password and deleted the special characters without success. i have deleted the nighthawk app s...
  • FURRYe38's avatar
    FURRYe38
    Apr 04, 2022

    Let us know if a reset and setup from scratch and ensure you log out of the router web page works to help get the NH app to fully connect. 

    ARMD wrote:

    I forgot i can backup my settings then reset router and import the settings again.

     

ARMD's avatar
ARMD
Aspirant
Mar 30, 2022

there was a recent app update but it did not help. i do not want to reset the router and will wait and see. 

calli's avatar
calli
Guide
Apr 03, 2022

Had the same problem with the Nighthawk App - timed out.

Solved the problem after reset - it had 2 active logins.

Told it to close them and then opened setting on PC.

Nighthawk then miraculously worked and is still working.

  • ARMD's avatar
    ARMD
    Aspirant
    Apr 03, 2022

    what did you reset. did you reset the router back to factory settings?? If so i have trusted devices on my network by using access control. will i have to readd all these devices again if i reset the router?

    • ARMD's avatar
      ARMD
      Aspirant
      Apr 03, 2022

      I forgot i can backup my settings then reset router and import the settings again.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Apr 04, 2022

        Let us know if a reset and setup from scratch and ensure you log out of the router web page works to help get the NH app to fully connect. 

        ARMD wrote:

        I forgot i can backup my settings then reset router and import the settings again.

         

  • ARMD's avatar
    ARMD
    Aspirant
    May 19, 2022

    i have done this but it goes back to not signing in from the app. is there another way to delete active devices other than factory reset router and go through  resigning in on the app and deleting devices. is there somewhere in the router settings or netgear site to let me delete the devices?