NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

user020202's avatar
Aug 13, 2020
Solved

Nighthawk app not working

Hi,

Have new Android phone. Installed Nighthawk app...have existing Netgear account...during setup it sent verification code to old phone (which I naturally didn't receive)...chose email verification instead...got code...setup completed. Then it detected my router (R8000P) but when I input the username and password it stated "login timed out...".

 

Troubleshooting tried:

- cache cleared

- data cleared

- uninstalled & reinstalled the app.

Done all this atleast 3 times, same result each time...always fails with login timeout error.

 

How to fix?

4 Replies

Replies have been turned off for this discussion
  • I may add: Login to the router via a browser works, just not via the Nighthawk app.

     

    • user020202's avatar
      user020202
      Tutor

      Never mind, I got it working (for now), hope it lasts.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        Hi user020202,

         

        Thanks for getting back to the thread with an update. May you tell us what you did to resolve your issue as it may help others in the future.

         

        Christian