Reply

Re: Nighthawk app not working

user020202
Tutor

Nighthawk app not working

Hi,

Have new Android phone. Installed Nighthawk app...have existing Netgear account...during setup it sent verification code to old phone (which I naturally didn't receive)...chose email verification instead...got code...setup completed. Then it detected my router (R8000P) but when I input the username and password it stated "login timed out...".

 

Troubleshooting tried:

- cache cleared

- data cleared

- uninstalled & reinstalled the app.

Done all this atleast 3 times, same result each time...always fails with login timeout error.

 

How to fix?

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 5

Accepted Solutions
user020202
Tutor

Re: Nighthawk app not working

Never mind, I got it working (for now), hope it lasts.

View solution in original post

Message 3 of 5

All Replies
user020202
Tutor

Re: Nighthawk app not working

I may add: Login to the router via a browser works, just not via the Nighthawk app.

 

Message 2 of 5
user020202
Tutor

Re: Nighthawk app not working

Never mind, I got it working (for now), hope it lasts.

Message 3 of 5
Christian_R
NETGEAR Employee Retired

Re: Nighthawk app not working

Hi user020202,

 

Thanks for getting back to the thread with an update. May you tell us what you did to resolve your issue as it may help others in the future.

 

Christian 

Message 4 of 5
user020202
Tutor

Re: Nighthawk app not working

Sure here's what all I did:

- Powered off, then on, the modem

- Powered off, then on, the router

- Ran the Setup again on the app

 

One last thing: Apparently, you're required to give the app full-time access to your Location for it to work properly.

-----------------------------------

 

The app failed on me again but then I re-did all the steps above and it's working (for now). I think the app is unstable.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 5 of 5
Discussion stats
  • 4 replies
  • 14623 views
  • 12 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E