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Forum Discussion

Tutor

Aug 13, 2020

Solved

Nighthawk app not working

Hi, Have new Android phone. Installed Nighthawk app...have existing Netgear account...during setup it sent verification code to old phone (which I naturally didn't receive)...chose email verificatio...

user020202
Aug 13, 2020
Never mind, I got it working (for now), hope it lasts.

Tutor

Aug 13, 2020

I may add: Login to the router via a browser works, just not via the Nighthawk app.

user020202
Tutor
Aug 13, 2020
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Never mind, I got it working (for now), hope it lasts.
- Christian_R
  NETGEAR Employee Retired
  Aug 13, 2020
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  Hi user020202,
  
  Thanks for getting back to the thread with an update. May you tell us what you did to resolve your issue as it may help others in the future.
  
  Christian
  - user020202
    Tutor
    Aug 14, 2020
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    Sure here's what all I did:
    - Powered off, then on, the modem
    - Powered off, then on, the router
    - Ran the Setup again on the app
    
    One last thing: Apparently, you're required to give the app full-time access to your Location for it to work properly.
    -----------------------------------
    
    The app failed on me again but then I re-did all the steps above and it's working (for now). I think the app is unstable.