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user020202's avatar
user020202
Tutor
Aug 13, 2020
Solved

Nighthawk app not working

Hi, Have new Android phone. Installed Nighthawk app...have existing Netgear account...during setup it sent verification code to old phone (which I naturally didn't receive)...chose email verificatio...
  • user020202's avatar
    user020202
    Aug 13, 2020

    Never mind, I got it working (for now), hope it lasts.

user020202's avatar
user020202
Tutor
Aug 13, 2020

Never mind, I got it working (for now), hope it lasts.

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 13, 2020

Hi user020202,

 

Thanks for getting back to the thread with an update. May you tell us what you did to resolve your issue as it may help others in the future.

 

Christian 

  • user020202's avatar
    user020202
    Tutor
    Aug 14, 2020

    Sure here's what all I did:

    - Powered off, then on, the modem

    - Powered off, then on, the router

    - Ran the Setup again on the app

     

    One last thing: Apparently, you're required to give the app full-time access to your Location for it to work properly.

    -----------------------------------

     

    The app failed on me again but then I re-did all the steps above and it's working (for now). I think the app is unstable.