Nighthawk app not working

[user020202]

Hi,

Have new Android phone. Installed Nighthawk app...have existing Netgear account...during setup it sent verification code to old phone (which I naturally didn't receive)...chose email verification instead...got code...setup completed. Then it detected my router (R8000P) but when I input the username and password it stated "login timed out...".

Troubleshooting tried:

- cache cleared

- data cleared

- uninstalled & reinstalled the app.

Done all this atleast 3 times, same result each time...always fails with login timeout error.

How to fix?

[user020202 · Accepted solution]

Never mind, I got it working (for now), hope it lasts.

[user020202]

I may add: Login to the router via a browser works, just not via the Nighthawk app.

[user020202 · Accepted solution]

Never mind, I got it working (for now), hope it lasts.

[Christian_R]

Hi user020202,

Thanks for getting back to the thread with an update. May you tell us what you did to resolve your issue as it may help others in the future.

Christian 

[user020202]

Sure here's what all I did:

- Powered off, then on, the modem

- Powered off, then on, the router

- Ran the Setup again on the app

One last thing: Apparently, you're required to give the app full-time access to your Location for it to work properly.

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The app failed on me again but then I re-did all the steps above and it's working (for now). I think the app is unstable.