I have RAX70 router and Nighthawk app version 2.43.0.5521 on my mobile setup. On the app, I have setup profile for my kids in Device Manager. On the profile I set policy like bedtime, usage time etc is set. This has been working for last 2 years now. For the last two weeks or so, whenever I navigate to profile section on the app, my app crashes. It happens again and again and also on my other devices. If I navigate to any other section of the app, app does not crash on my phone. I have tried reinstalling app, tried to update the app, update router. Everything is up to date, but app keeps crashing. Anyone has seen this and what is the fix?
Mine has also recently started crashing, i've tried everything mentioned in this thread. I have an older Samsung Note 5, so theirs another device to add to the list.
On opening this one profile it restarts the nighthawk application, when i click on the same profile the 2nd time it crashes.
This profile only has one connected device, when i move this device to another profile, that profile crashes also.
Recreating the profile doesn't resolve. If it was the device, why does the initial profile still crash (even after deleting the cache)
As I mentioned in the org thread that all devices are updated to the latest of OS and patches, router, android devices, app.
There has been some latest firmware updates or support disconnection of the app, that's why many people are facing this issue. Unfortunately I don't have the Netgrear support, otherwise, I would ask them. Anyone who has bought the device lately and has support, pls populate the thread with the Netgrear support response. Thanks
As I mentioned in the org thread that all devices are updated to the latest of OS and patches, router, android devices, app.
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Your "latest" isn't always what everyone else's is. If the mods are looking at it, the more info you put like your actual OS version helps them help you faster. LIke how my "latest" app was a lower version than yours. Its not just helping you out, but others that might have this issue. Thats why we ask for actual numbers in the forums and not for people to just put "the latest"
I spoke with support, they had me turn off cell data, and any where access. This worked for 5 minutes, then crashed again. I've rebooted everything, reinstalled app twenty times, and it still crashes. It is from an update in January. The update needs to be fixed ASAP.
I've tried everything. Firmware, phone update, reboots, new profiles. The only thing that gets it to work for even minutes is new profiles. This is absurd.
You have non-stop reports from customers that your product is crashing. Bug reports have been filed.
Yeah just bought a subscription for the security add-on as well as the child add on. Doing the same thing everyone else said crashing reopening crashing. Samsung Galaxy fold 4
@Dhoust87 wrote: Yeah just bought a subscription for the security add-on as well as the child add on. Doing the same thing everyone else said crashing reopening crashing. Samsung Galaxy fold 4
