Reply

Re: Nighthawk app same "firmware not updated" when it is the correct version

Óscar
Tutor

Re: Nighthawk app same "firmware not updated" when it is the correct version

I also get the firmware out of date on the nighthawk application. I am on spectrum and they told me the firmware is up to date. I contacted Netgear and they couldn't help me because my warranty expired and I needed to pay. They can't fix this small problem. Please fix this problem.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 26 of 46
FURRYe38
Guru

Re: Nighthawk app same "firmware not updated" when it is the correct version

You'll need to disregard the FW update message in the app. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 27 of 46
Óscar
Tutor

Re: Nighthawk app same "firmware not updated" when it is the correct version

How would I discard that massage? I don't see any way to discard
Message 28 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@Óscar wrote:
Please fix this problem.

Please read the previous conversations.

 

The only problem is in the inability of some people to ignore a meaningless message.

 

Netgear knows about this bug in its app it and has said it will mend the thing.

 

That message has no effect on how a modem/router works, so don't expect immediate action. There are more important bugs to fix that really do break things.

 

Experienced users go nowhere near a mobile app in the first place.

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 29 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@Óscar wrote:
How would I discard that massage? I don't see any way to discard

As @FURRYe38 said "disregard" the message. As in, ignore it.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 30 of 46
Óscar
Tutor

Re: Nighthawk app same "firmware not updated" when it is the correct version

I'm sorry but you didn't understand me. I can't even use the app with firmware is out of date message and I can't ignore it. They need to fix this app.
Message 31 of 46
JoeM11
Star

Re: Nighthawk app same "firmware not updated" when it is the correct version

Do you work for Netgear? You sound just like them. We all should be able to us the App…period…hard stop
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 32 of 46
JoeM11
Star

Re: Nighthawk app same "firmware not updated" when it is the correct version

Exactly
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 33 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@JoeM11 wrote:
Do you work for Netgear?

No, but I can read.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 34 of 46
FURRYe38
Guru

Re: Nighthawk app same "firmware not updated" when it is the correct version

For users having problems with the NH app and your product model, you'll need to keep in contact with NG support as they need to review this. Nothing else we can do here in the forums. 

 

Thank you. 

 

@Christian_R 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 35 of 46
JoeM11
Star

Re: Nighthawk app same "firmware not updated" when it is the correct version

Read maybe…interpret…obviously not
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 36 of 46
JoeM11
Star

Re: Nighthawk app same "firmware not updated" when it is the correct version

Trying…they say on the list…poor service
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 37 of 46
FURRYe38
Guru

Re: Nighthawk app same "firmware not updated" when it is the correct version

Then you'll need to be patient. 

Good Luck. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 38 of 46
Scopinj
Aspirant

Re: Nighthawk app same "firmware not updated" when it is the correct version

It is December 2, 2021 and this is still an open issue.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 39 of 46
FURRYe38
Guru

Re: Nighthawk app same "firmware not updated" when it is the correct version

Have you made contact wtih NG support about this? Theres not much the forum can do. This will need to be addressed by NG. 


@Scopinj wrote:
It is December 2, 2021 and this is still an open issue.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 40 of 46
pugician
Aspirant

Re: Nighthawk app same "firmware not updated" when it is the correct version

One year later.. still does not work. In the Nighthawk App on Android device I see a message that the firmware is out of date. Although, there is blue button at the bottom "CONNECT WITH ANYWHERE ACCESS". By pressing the button it opens a new screen saying that there are no devices available and I need to go to the app settings and enable anywhere access. The problem is, there is no MENU button anywhere. I found the app an absolute disgrace. No need to mention that it does not even allow me to log in with correct user name and password and I had to use 1-time password. It is that bad, and whatever business ideas they had behind the app, they will never reach users like me and people on this thread.

Message 41 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@pugician wrote:

One year later.. still does not work. In the Nighthawk App on Android device I see a message that the firmware is out of date. Although, there is blue button at the bottom "CONNECT WITH ANYWHERE ACCESS".


Which device are you trying to control and what is the firmware version on it? Apps and firmware are closely tied to one another.

 

You have joined in on an existing conversation that may or may not have anything to do with your problems.


There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this long running saga.


If you do want help with your problem, check previous stuff that may be related then start your own discussion.


If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.

 


Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

That is there for a good reason.

 

 

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 42 of 46
Robbo56
Aspirant

Re: Nighthawk app same "firmware not updated" when it is the correct version

 
Model: A7000|Nighthawk AC1900 WiFi USB Adapter - USB 3.0, R7000|AC1900 Smart WIFI Router
Message 43 of 46
Chrisjordan651
Aspirant

Re: Nighthawk app same "firmware not updated" when it is the correct version

Thank you for the confirmation. You should be fine to go now that your device's firmware is up to date. I'll share the info to our App Team, who will investigate the Nighthawk app and make any necessary modifications.

Message 44 of 46
Scopinj
Aspirant

Re: Nighthawk app same "firmware not updated" when it is the correct version

The app tells me to use routers login.net to update firmware, but there is no way to do so.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 45 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@Scopinj wrote:
The app tells me to use routers login.net to update firmware, but there is no way to do so.

If this is a cable modem/router, the C7800 in your footer, the app is talking rubbish. This is a well known bug in the app.

 

Please read the first of several messages that explain what is going on:

 

Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities

 

One year on and still no sign of a fix.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 46 of 46
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