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Nighthawk app same "firmware not updated" when it is the correct version
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I am unable to connect although I have the correct firmware version. Probably an App issue but they need to get this fixed.
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Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
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Re: Nighthawk app same "firmware not updated" when it is the correct version
Hello JoeM11,
Thanks for the feedback. Would you mind providing the model number of your router, the current firmware version it's on, and the Nighthawk app version you have installed for me to check on this further.
Thanks,
Christian
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Re: Nighthawk app same "firmware not updated" when it is the correct version
Firmware: v3.01.43
App: 2.8.5.16
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Hi JoeM11,
Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.
Regards,
Christian
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Re: Nighthawk app same "firmware not updated" when it is the correct version
@JoeM11 wrote:
Model C7800
Firmware: v3.01.43
App: 2.8.5.16
Cable devices, modems and modem/routers, are mostly beyond your control. Or Netgear's come to that. Only your ISP can update your firmware:
So it is a real puzzle if an app throws up a message like that.
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Re: Nighthawk app same "firmware not updated" when it is the correct version
This is still not working....please update your App and fix the issue
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Re: Nighthawk app same "firmware not updated" when it is the correct version
@JoeM11 wrote:
This is still not working....please update your App and fix the issue
What is not working?
What does "am unable to connect" mean? Is that the problem?
Is it logging into the modem router with the Nighthawk app? Android? iOS?
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Re: Nighthawk app same "firmware not updated" when it is the correct version
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Re: Nighthawk app same "firmware not updated" when it is the correct version
I think you'll find that there are quite a few bugs in the latest iOS app, as has been mentioned here quite a bit in recent weeks, if not longer.
Here's a taster:
Search - NETGEAR Communities – iOS nighthawk app
Sort by date. Not a pretty sight.
You have added a new bug. Unlike the issue you see, which seems to be mostly cosmetic, some of the bugs really do hinder the operation of the iOS app. You just have something annoying that does not make sense. (The app should never report firmware issues for cable modems, unlike DSL modems, because it can't do anything about them.)
@Christian_R has already told you that they have passed on your report. Don't hold your breath waiting for action. The update process seems to take time.
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Re: Nighthawk app same "firmware not updated" when it is the correct version
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Re: Nighthawk app same "firmware not updated" when it is the correct version
What do you want to use it for?
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Re: Nighthawk app same "firmware not updated" when it is the correct version
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Re: Nighthawk app same "firmware not updated" when it is the correct version
Yes. Those functions are the real victims of this iOS "update".
You can do some of this stuff with a browser when you are "on site".
As a stop gap, have you looked into doing this with a mobile browser on your mobile?
The latest Nighthawk app no longer supports standard (free) Parental Controls, only the paid for Circle.
Parental Controls still work but you may have to to manage them with the desktop genie for your operating system.
On a mobile device you can use a browser and login to your Parental Controls account at opendns.
Manage things from there.
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Re: Nighthawk app same "firmware not updated" when it is the correct version
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Re: Nighthawk app same "firmware not updated" when it is the correct version
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