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Nighthawk app same "firmware not updated" when it is the correct version

JoeM11
Luminary

Nighthawk app same "firmware not updated" when it is the correct version

I am unable to connect although I have the correct firmware version.  Probably an App issue but they need to get this fixed.

Message 1 of 46

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Christian_R
NETGEAR Employee Retired

Re: Nighthawk app same "firmware not updated" when it is the correct version

Hi JoeM11, 

 

Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

 

Regards,

Christian 

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Message 4 of 46

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Christian_R
NETGEAR Employee Retired

Re: Nighthawk app same "firmware not updated" when it is the correct version

Hello JoeM11, 

 

Thanks for the feedback. Would you mind providing the model number of your router, the current firmware version it's on, and the Nighthawk app version you have installed for me to check on this further.


Thanks,

Christian 

Message 2 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Model C7800
Firmware: v3.01.43
App: 2.8.5.16
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 3 of 46
Christian_R
NETGEAR Employee Retired

Re: Nighthawk app same "firmware not updated" when it is the correct version

Hi JoeM11, 

 

Thanks for confirming. Your device's firmware is up to date and you should be good to go. I'll have the info forwarded to our App Team to look into the Nighthawk app and request for any changes needed.

 

Regards,

Christian 

Message 4 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@JoeM11 wrote:
Model C7800
Firmware: v3.01.43
App: 2.8.5.16

Cable devices, modems and modem/routers, are mostly beyond your control. Or Netgear's come to that. Only your ISP can update your firmware:

 

What’s the latest firmware version of my NETGEAR cable modem or modem router? | Answer | NETGEAR Sup...

 

So it is a real puzzle if an app throws up a message like that.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

This is still not working....please update your App and fix the issue

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 6 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version


@JoeM11 wrote:

This is still not working....please update your App and fix the issue


What is not working?

 

What does "am unable to connect" mean? Is that the problem?

 

Is it logging into the modem router with the Nighthawk app? Android? iOS?

 

 

 

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 7 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

iOS...cannot use the App...when “detecting” it then says Firmware out of date although the firmware is up to date...confirmed several times...so it must be a defect in the App that they need to fix.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 8 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version

I think you'll find that there are quite a few bugs in the latest iOS app, as has been mentioned here quite a bit in recent weeks, if not longer.

 

Here's a taster:

 

Search - NETGEAR Communities – iOS nighthawk app

 

Sort by date. Not a pretty sight.

 

You have added a new bug. Unlike the issue you see, which seems to be mostly cosmetic, some of the bugs really do hinder the operation of the iOS app. You just have something annoying that does not make sense. (The app should never report firmware issues for cable modems, unlike DSL modems, because it can't do anything about them.)

 

@Christian_R has already told you that they have passed on your report. Don't hold your breath waiting for action. The update process seems to take time.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 9 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Thanks...really stinks that I can’t use the tool...it was one of the main reasons I got it
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 10 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version

What do you want to use it for?

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 11 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Managing bandwidth by device...locking down my kids...etc
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 12 of 46

Re: Nighthawk app same "firmware not updated" when it is the correct version

Yes. Those functions are the real victims of this iOS "update".

 

You can do some of this stuff with a browser when you are "on site".

 

As a stop gap, have you looked into doing this with a mobile browser on your mobile?

 

The latest Nighthawk app no longer supports standard (free) Parental Controls, only the paid for Circle.

 

Parental Controls still work but you may have to to manage them with the desktop genie for your operating system.

 

On a mobile device you can use a browser and login to your Parental Controls account at opendns.

 

netgear.opendns.com

 

Manage things from there.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 13 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Is anyone else having this issue??
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 14 of 46
Adrienne88
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Same here. Cannot use nighthawk app with x4s c7800
Message 15 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Update: finally got info that the cable modem/WiFi combo is a known issue with the App and they are “working on making it compatible”. No ETA of course.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 16 of 46
bluehaze911
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Yes! I have the same issue & I'm on Android, so it's not just an ios issue. I bought the C7800 to replace an older model which I was able to see in the app. I'm on Comcast as well & have its latest version.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 17 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

These guys need to get this fixed!!
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 18 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Another Nighthawk update with no fix for this issue...not sure why this is not a priority for these folks...to pay $300+ and not be able to use the app is very wrong.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 19 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Update: still not fixed, no communication, not priority for them...very poor experience. Someone over there should lose their job for allowing this to be a product unsupported.
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 20 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Another update, another disappointment...issue still not resolved
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 21 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Another month has passed and Netgear has still not fixed the compatibility issue with its App. Can anyone get this done? Miserable customer experience here!
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 22 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

 
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 23 of 46
randomPst
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Am getting the same screen, trying to use Nighthawk app. Everything up to date.
Message 24 of 46
JoeM11
Luminary

Re: Nighthawk app same "firmware not updated" when it is the correct version

Another App update, another disappointment…these guys are a joke and just don’t care that we can’t use a tool that we all paid for when we purchased. Not sure why someone in management doesn’t step up and get this fixed today!!!!!
Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 25 of 46
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