Orbi WiFi 7 RBE973
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Nighthawk app

rjneal1953
Aspirant

Nighthawk app

I'm unable to complete login on the Nighthawk app. I'm using the correct password and the app window opens to the dashboard for a brief second and then returns to the login screen.

I am using the app on an iPad. I have cleared the cache and rebooted the iPad twice.

I have deleted and reinstalled the app twice.

I have updated my router login password via the web browser router login page. The password is fine and I have full access via the web browser.

i just checked my iPhone and the app is not working properly there either.

 

any suggestions?

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 6
DexterJB
NETGEAR Moderator

Re: Nighthawk app

Hi @rjneal1953, may we know what is the app version as well as the iOS version of both the iPad and iPhone?

 

Dexter

Message 2 of 6
rjneal1953
Aspirant

Re: Nighthawk app

Dexter,
App is: 2.4.16.28
IOS is: 14.3
I rebooted (powered down) the router and then connected fine with the app.
My issue was 7 days ago. This is not a very timely response.
Rick Neal
Message 3 of 6
DexterJB
NETGEAR Moderator

Re: Nighthawk app

Hi Rick, apologies for the delayed response and thanks for providing the info. What is the firmware version of the R6700? Also, do you have the "Remember Me" option enabled on the login screen?

 

Dexter

Message 4 of 6
rjneal1953
Aspirant

Re: Nighthawk app

Firmware: V1.2.0.62_1.0.1

 

I do have "remember me" set up on the app. It appears to be working fine since I rebooted the router.

 

Thanks for your interest.

Rick Neal

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 5 of 6
DexterJB
NETGEAR Moderator

Re: Nighthawk app

Hi Rick, thanks for the update. Please let us know if the issue will reoccur.

 

Dexter

Message 6 of 6
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