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Nighthawk app

JimmySheb__1
Tutor

Nighthawk app

When I go into my nighthawk app it shows at the bottom unable to connect router. I am using the eax80 extender. Please help.
Message 1 of 16

Re: Nighthawk app

 


@JimmySheb__1 wrote:
When I go into my nighthawk app it shows at the bottom unable to connect router. I am using the eax80 extender. Please help.

Which Nighthawk app? iOS? Android?

 

Have you connected to the wifi from the extender?

 

How is the eax80 configured?

 

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.

Begin with the Quick Start/Installation Guide.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

It is on iOS. It is connected to WiFi and it is configured but I’m still getting the message.
Message 3 of 16
plemans
Guru

Re: Nighthawk app

If you're on ios, make sure icloud relay and private mac/ip address are disabled. 

Then retry

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 4 of 16

Re: Nighthawk app


@JimmySheb__1 wrote:
It is on iOS.

 

iOS apps seem to be especially troublesome.

 

Is the wifi working otherwise?

 

As this is an extender, it has to cooperate with a router of some sort. What else is in your network?

 

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

The WiFi is working just fine. What do you mean by what else is in my network?
Message 6 of 16
plemans
Guru

Re: Nighthawk app


@JimmySheb__1 wrote:
The WiFi is working just fine. What do you mean by what else is in my network?

You've got the EAX80 (extender) connected to something. 

what router is it connected to? 

What gateway is the router connected to? 

Understanding what your whole networking setting can sometimes help

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 7 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

It is hooked up to the xfinity gateway. Never had a problem with it before I just opened the app one day and I just got the error.
Message 8 of 16
plemans
Guru

Re: Nighthawk app

Are you still able to access it using its ip address? (found in the xfinity routers attached devices page)

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 9 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

Yes it is on the attached devices on the xfinity router
Message 10 of 16
plemans
Guru

Re: Nighthawk app

could be the app or xfinity's router causing the issue. 

If you can still access it using its ip address, I wouldn't worry to much about it. 

Tough to prove if its the app or the router causing the issue

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 11 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

I did this when I got home from work and it still didnt work. I called xfinity and they said it shouldn’t be the routers fault.
Message 12 of 16
plemans
Guru

Re: Nighthawk app

Xifinity tech support is about worthless. 

If the router is using a firewall and preventing the apps connection, it could be an issue. 

Not saying it is, just saying they're tech support isn't the greatest. 

 

Are you on ios or android?

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 13 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

Sorry for the late response. But I’m on iOS
Message 14 of 16
plemans
Guru

Re: Nighthawk app

make sure icloud relay and private mac/ip address is disabled on the mac. 

I've seen them causing issues with using the app

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 15 of 16
JimmySheb__1
Tutor

Re: Nighthawk app

They are both off.
Message 16 of 16
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