Nighthawk application stopped working on iPhone and iPad, HELP

Router Model: X6 R7900P

Router Firmware Version: cannot access, but latest from several days ago

Nighthawk App Version: (please also specify if it's iOS or Android) IOS 2.7.6.3

Local Network Access enabled: Yes/No (iOS only) yes

Rebooted Router: Yes/No  YES 

Router Model:

R7900P

Frimware:

V1.4.1.68_1.3.28

App Version:

iOS 2.8.0

Local Network:

Yes

Rebot Router:

Yes several times

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Christian_R wrote:

Hello Nighthawk App users, 

 

For us to to look into this further, may you provide the following info:

 

Router Model:  R7960P

Router Firmware Version:  1.4.1.68_1.3.28

Nighthawk App Version: (please also specify if it's iOS or Android):  iOS version 2.8.0.15

Local Network Access enabled: Yes/No (iOS only):  YES

Rebooted Router: Yes/No:  YES

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Thank you Christian for your engagement.  The data requested has been provided, see fill ins above.  Please advise.

Thanks, Larry

Christian, 

The requested data has been provided within this thread.  What is needed is a sustained solution as this Nighthawk app disconnect happens periodically with router firmware changes.  The app fix and/or firmware updates need to be sustained so it is not susceptible to firmware changes, otherwise Netgear Nighthawk customer/users are destined to repeat this problem over and over again.  Please confer with your firmware development team so that their update efforts fully take into consideration sustained/uninterrupted connectivity with Nighthawk each time the firmware is updated and/or the app is updated.  Otherwise the user community experience will continue to be undesirable with Nighthawk.  Users should not be expected to restart routers everytime the Nighthawk app is unpdated. The connectivity between the app and the router over the LAN should be seamless and uninterrupted when changes occur.

Thanks you for your engagement and consideration.

Best regards,

Larry