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Re: Nighthawk application stopped working on iPhone and iPad, HELP

Tucson_Jim
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Re: Nighthawk application stopped working on iPhone and iPad, HELP

OK, thanks. Interesting. That is what I usually do with my MACBook. I'll give it a try later on when things are more safe. I use a variety of browsers, mostly Opera and a few others so maybe this is a good solution. I'll let you know though we still suspect this may be a firmware issue.

jim

Message 26 of 31

Re: Nighthawk application stopped working on iPhone and iPad, HELP


@Tucson_Jim wrote:

I'll let you know though we still suspect this may be a firmware issue.

 


That would be great feedback that could help other people.

 

I suspect that it is more a combination of firmware and app than one or the other. I wouldn't rule out changes in the iOS devices either,  but that's a different issue.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 27 of 31
Tucson_Jim
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Re: Nighthawk application stopped working on iPhone and iPad, HELP

OK, I was able to access the router via my Macbook to the URL, but it was acting strange. In the BASIC setting, everything I clicked on did NOT present any info on the screen. In the advanced tab, I was able to see info. So something is wrong here, not sure what it is, but maybe attribute it to the latest firmware update. I accessed the router from my OPERA browser.

 

I did see that there was an IOS (iPhone) nighthawk app update which I will try now.

 

OK FAILED. Would not log me in using face id. Entering my data & password yielded nothing. Could NOT log in.

Message 28 of 31

Re: Nighthawk application stopped working on iPhone and iPad, HELP


@Tucson_Jim wrote:

OK, I was able to access the router via my Macbook to the URL, but it was acting strange. In the BASIC setting, everything I clicked on did NOT present any info on the screen. In the advanced tab, I was able to see info. So something is wrong here, not sure what it is, but maybe attribute it to the latest firmware update. I accessed the router from my OPERA browser.

 

Thanks for trying.

 

I should have added that Netgear specifically warns that some things don't work in Safari.

 

To quote the manuals:

 

"The router admin password is used to log in to your router web interface. We recommend that you enable password recovery so that you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers but not in the Safari browser."

 

Probably not relevant in these circumstances, but who knows?

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 29 of 31
Tucson_Jim
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Re: Nighthawk application stopped working on iPhone and iPad, HELP

What I think we are finding is that the router, after the firmware update is not acting normally, either through direct URL via Mac / PC or via the Nighthawk app. The latest IOS app update did not fix this issue as I was unable to sign on at all as before. I hope the netgear team is reading these and investigating so we can get back to normal. I / We probably have to much invested in Netgear products to lose faith now & go about finding other replacements. Though it appears the router is functioning as it should, being unable to access it (& who knows, maybe being unable to download a firmware fix) is not a situation you have confidence in.

Message 30 of 31
Tucson_Jim
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Re: Nighthawk application stopped working on iPhone and iPad, HELP

More info. I was able to get full access to the router via the URL with my AVAST Browser. Need to see the settings differences between AVAST & OPERA. Maybe it has to do with popups or cookies, not sure. However NIGHTHAWK App on iPhone continues to FAIL. Tries face-id, thern sign in, then tells me WiFi Not Detected when indeed I am on WiFi right now, so there is definitely a problem here with the app. It seems as though the router is rejecting the info from the app.

Message 31 of 31
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