Nighthawk x6, router was working fine, I used genie last night pause devices and now don't work

[drjosenperez]

Please help

[DexterJB · Accepted solution]

Hi @drjosenperez,

1. What is the firmware version of the router?

2. Are you referring to the Pause Internet feature on the mobile app?

3. What device are you using (Android, iOS)?

4. Have you tried using another device?

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @drjosenperez,

1. What is the firmware version of the router?

2. Are you referring to the Pause Internet feature on the mobile app?

3. What device are you using (Android, iOS)?

4. Have you tried using another device?

Regards,

Dexter

Community Team

[DexterJB]

Hi @drjosenperez,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team