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[Note working] Remote Access on Genie App to C7100V

truongted
Aspirant

[Note working] Remote Access on Genie App to C7100V

Hello everyone,

I have Netgear Nighthawk Voice Modem C7100V.  I have Genie App on Samsung S8+.  I turned on the Remote Access Management on Internet browser.  However, when I tried to slide the button on genie app, it said "Does not support Remote Access".  Any ideas on how to fix this?

Thanks much.

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DexterJB
NETGEAR Moderator

Re: [Note working] Remote Access on Genie App to C7100V

Hi @truongted,

 

The C7100V is not among the supported models for the Remote Login feature as indicated on this link.

 

Regards,

 

Dexter

Community Team

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truongted
Aspirant

Re: [Note working] Remote Access on Genie App to C7100V

Sorry for bumping up this topic.  I am having really trouble to reach support from Netgear.

 

1. During 8-5 working hours, I am at work.  And, the only options I have are my phone and genie app.

2. Tech support asked me to call back when I am at home so they can assist better.  However, they don't support after 5pm Same issue applies to Chat Support.

How can I get this issue fix?  

 

This is really frustrating when you made $300 product and unable to get support.

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: [Note working] Remote Access on Genie App to C7100V

Hi @truongted,

 

The C7100V is not among the supported models for the Remote Login feature as indicated on this link.

 

Regards,

 

Dexter

Community Team

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