[Note working] Remote Access on Genie App to C7100V

[truongted]

Hello everyone,

I have Netgear Nighthawk Voice Modem C7100V.  I have Genie App on Samsung S8+.  I turned on the Remote Access Management on Internet browser.  However, when I tried to slide the button on genie app, it said "Does not support Remote Access".  Any ideas on how to fix this?

Thanks much.

[DexterJB · Accepted solution]

Hi @truongted,

The C7100V is not among the supported models for the Remote Login feature as indicated on this link.

Regards,

Dexter

Community Team

[truongted]

Sorry for bumping up this topic.  I am having really trouble to reach support from Netgear.

1. During 8-5 working hours, I am at work.  And, the only options I have are my phone and genie app.

2. Tech support asked me to call back when I am at home so they can assist better.  However, they don't support after 5pm Same issue applies to Chat Support.

How can I get this issue fix?  

This is really frustrating when you made $300 product and unable to get support.

[DexterJB · Accepted solution]

Hi @truongted,

The C7100V is not among the supported models for the Remote Login feature as indicated on this link.

Regards,

Dexter

Community Team