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Re: Parental Control And Netgear Genie
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Parental Control And Netgear Genie
Just got a an R7000 and am currently running stock firmware - not updated to the firmware released yesterday. I love it in every way except for the nonsensical parental controls. I'm fine with the use of OpenDns parental controls for the filtering, its the bypass account capability that I have a problem with. Whoever decide that in order for a user to select a bypass account with different filters than the default that the admin password be used was a moron.
Does the newest version of Netgear Genie released in conjunction with the latest firmware change the parental control functionality including how the bypass accounts work? (I don't want to update the firmware until its been proven to be stable) . The release notes don't indicate there is any change but you never know...
If the new release has no change perhaps someone can help me with this question. Once I've logged into genie, signed in with the admin password (!) and signed into a Bypass account, I can find no way to logout of genie to stop a subsequent user from, for instance, turning off the parental controls. To make matters worse the bypass override appears to apply to the whole PC rather than a particular windows account so if I override using a bypass account, my kids on their Windows sign-ins also have bypass authority. perhaps I'm misunderstanding things but the whole bypass functionality is completely broken and unusable.
Its so bad I'm tempted to return the router which other than this I like...
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Re: Parental Control And Netgear Genie
I just found a NetGear Genie for iOS, so I don't have to use my Verizon data when the WiFi is restricted for the kids and it allows access to my mail on my iPhone.
You may want to see http://forum1.netgear.com/showthread.php?t=92847&highlight=PARENTAL+CONTROLS for more information.
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Re: Parental Control And Netgear Genie
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Re: Parental Control And Netgear Genie
Also, the different Genie clients seem to be in varying degrees of disarray. The IOS and Android ones seems best in that it has a logout button for both the Bypass account as well as the Router Admin logon. However the Windows client has the situtation above with no way to logout of Genie.
It seems in other forums/discussions that Netgear used to had a 'User utility' that was used by individual users without the need for the router admin password - so it seems that Netgear originally had the right idea but then for some reason retired the "User Utility' in favor of the Genie which has basically made the whole parental controls function on the R7000 (and other Netgear routers?) useless for anyone wanting differing levels for different people or groups of people (e.g. in a family). Almost seems like cost savings were the cause of the retirement of the User Utility just leaving Genie? In any case, if I could I would return the router (but its too late) - hopefully the lost sales/returns Netgear will suffer will eventually force them to fix this capability - since I believe nowadays this is perhaps the most important function for most families.
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Re: Parental Control And Netgear Genie
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Re: Parental Control And Netgear Genie
I have a NetGear R7000 which I purchased almost a year ago. Like most people I really like it, what I hate is the Network Genie Bypass Account setup. It really is horrible. I have finally set aside time to set up all the parental controls and my main concern is the grandkids access "things" on the internet they shouldn't be. I have two laptops for them to use, other than that everyone else and the major users are all over 50.
Just because you set up a bypass account for a particular family member does not mean they are computer / network savy. I just need something that is VERY EASY to log on to and utilize the bypass settings. Plain and simple. This featured needs a MAJOR OVERHAUL. It is way too complicated for something that should be so simple.
Anyone have any suggestions?
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Re: Parental Control And Netgear Genie
Hi @iamhives,
Thank you for your valued input regarding this feature of the NETGEAR product. To answer your question, no modification on how the bypass account feature work has been made yet. Rest assured this is continually being worked on by NETGEAR to improve user experience through your feedbacks.
Regards,
Dexter
Community Team
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Re: Parental Control And Netgear Genie
The problem I have is that my iPhone won't stay logged into the bypass account. I can only occasionally use my wireless to access sites that are restricted for general use. In those cases I have to turn off the wireless access on my phone. This used to work with an older version.
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Re: Parental Control And Netgear Genie
Hi @Rickykdean,
I will need the following information for me to provide you with a recommendation:
1. May I know what is the model number of your NETGEAR device?
2. May I know what is the firmware version?
3. What is the iOS version of your iPhone?
4. What is the version of NETGEAR Genie app that you are using?
5. What version of the NETGEAR Genie app worked for you before?
6. How long does it stay connected?
Regards,
Dexter
Community Team
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Re: Parental Control And Netgear Genie
WNDR3400v31. May I know what is the model number of your NETGEAR device?
V32. May I know what is the firmware version?
3. What is the iOS version of your iPhone?
2.4.124. What is the version of NETGEAR Genie app that you are using?
I don't remember, it's been awhile.5. What version of the NETGEAR Genie app worked for you before?
Most of the time I can't get it to work at all. But when I leave the program and come back to it I usually have to reselect the bypass account.6. How long does it stay connected?
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Re: Parental Control And Netgear Genie
Hi @Rickykdean,
We will need to properly isolate the issue so that we can identify what is causing you to log back in again using the app.
1. Does it happen on other devices (tablets, computers, other smartphones) as well?
2. Have you tried using another iOS device?
3. Do you have and Android device? If yes, does the issue occur on the Android device?
Regards,
Dexter
Community Team
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Re: Parental Control And Netgear Genie
My wife had an iPhone until recently. I don't remember if it had this problem. I haven't tried to set it up on her new Android phone. She is out of state until Next week. It doesn't give any trouble on the computers I've installed it on. Which have only been Macs.
Sorry, but I can't tell you more than that right now.
Ricky Dean
605-999-9491
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