NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mgordon's avatar
Mgordon
Follower
Nov 13, 2017

Parental Controls - Checking Router Firmware

I'm trying to use parental controls on my router. I'm confused because I can still access xvideos on my child's tablet, but the entry shows up as netflix? [Site allowed: 45.57.38.146] from source 1...
Genie
netflix
Parental Controls
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 20, 2017
Copy Link

Hi Mgordon,

 

1. What is the firmware version of the router?

2. Does the issue persist when using your other devices in the network?

3. Does the issue persist with other filtering levels?

4. Are other sites being blocked?

5. Are the DNS values on the router UI set to the OpenDNS values?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 27, 2017
Copy Link

Hi Mgordon,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

  • troubles's avatar
    troubles
    Guide
    Mar 17, 2018
    Copy Link

    Orbi RBR50, firmware v2.1.2.18 (latest version)

    I am getting the following message when trying to setup parental controls .

    I am using a desktop PC

     

    "Checking router firmware. We're making sure you have firmware that supports Live Parental Controls. You don't appear to be connected to the internet. Please connect to the Internet through your NETGEAR router and try again."

    I have updated software, uninstalled and reinstalled. 

    I can ping and use the network map to see I am connected.

    I am writing this on that network.

     

    There are dozens of threads that talk about this. 

    All Netgear says is

    A use Disney.   I DONT WANT TO

    B reinstall  I have done that.

     

    IS THERE A SOLUTION?