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Forum Discussion
andrew-b
Dec 10, 2019Aspirant
Parental Controls Not Working on R7800
I bought this router (R7800) among others things because it's suppose to have parental controls capabilities. It turn out however, that the Nighthawk app no longer supports Parental Controls and set...
schumaku
Dec 13, 2019Guru - Experienced User
Andrew,
This is raising (and almost confirming) my suspicion that the functionality required for OpenDNS was removed from Nightawk routers with firmware "enhanced" for alternate parental control systems, such as
- (a) configuration of the correct OpenDNS DNS addresses on enabling LPC,
- (b) registration of the network (based on the public IP address*) to OpenDNS,
- (c) and last but not least also the updater for the changing public IP (most consumer connections don't have static/fixed IP addresses,
are no longer in place. Note: (b) and (c) are done by the very same code AFAIK.
*More and more ISP are deploying Carrier Grade NAT (CGN), so OpenDNS can no longer recognize DNS queries coming from this IP address as yours, because the same IP address is used for thousands of customers. CGN the major show stopper for any kind of services basing on the customer identification based on a unique IP address (and virtually the end for OpenDNS consumer usage...).
For a test (beyond of looking into the CGN part - easy, compare the Google what is my IP address with the IP address shown on your router Internet/WAN port - if this is the same you can continue) you could try manually adding the network on the OpenDNS Dashboard, based on the current public address. If this works - the next problem you might face is that one day your ISP will assign your router a new IP address, and then .... see above.
ChristineT Once more: I don't find it acceptable that Netgear does has leave the customers using LPC alone in the rain. Even worse, the mantra-like repeating of suspect wrong facts that it does continue to work - it might do so on routers which have not yet been castrated - despite all facts that it can't reliably, and that the Nighthawk App does lack of the LPC-functionality of the Genie App (e.g. parental bypass, DNS config enforcement).
schumaku
Dec 13, 2019Guru - Experienced User
andrew-b one more curisoity question: When you login to https://netgear.opendns.com/ - what does it say there?
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This account doesn't have any Netgear devices associated with it
If you have not yet configured the Live Parental Controls feature on this device please do so with the Management Utility found on the CD that came with your router or download it ....
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Thus is what I get...