Reply

Re: Parental Controls

bogeyck
Follower

Parental Controls

When i click on Parental Controls I get:

Checking Router Firmware

We're making sure you have firmware that supports Live Parental Controls.

You dont appear to be conneted to the internet. Please connect to the internet through your netgear router and try again.

I belive I am connected though my router on my laptop since im doing this on there.

Message 1 of 11
DexterJB
NETGEAR Moderator

Re: Parental Controls

Hi @bogeyck,

 

1. What is the model number and firmware version of the router?

2. Please try uninstalling and re-installing the program.

3. Please try another device (Android, iOS, another computer).

 

Regards,

 

Dexter

Community Team

 

 

Message 2 of 11
meilofj
Tutor

Re: Parental Controls

Same issue here for already a week. R7800 latest firmware. Tried with several mobile devices as well as the mac and the windows client.

Message 3 of 11
barehm
Initiate

Re: Parental Controls

I think you have a more significant problem on your hands than it might seem - something broke.  I have an R7000 with updated firmware and I'm getting the exact same error.

Message 4 of 11
DexterJB
NETGEAR Moderator

Re: Parental Controls

Hi @meilofj and @barehm,

 

1. Please uninstalling and re-installing the apps/programs.

2. Please try resetting the router.

3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

4. You can also try installing the previous version of the program linked below.

 

http://files.netgear-support.com/go/?a=d&i=TcDdhEn5JP

 

Regards,

 

Dexter

Community Team

Message 5 of 11
meilofj
Tutor

Re: Parental Controls

Schermafbeelding 2017-02-07 om 21.42.20.png

 

Hi Dexter,

Thanks for your reply.

 

. Please uninstalling and re-installing the apps/programs.

Tried it.
2. Please try resetting the router.

Tried it. Serveral times. 
3. If the issue persists, please try re-flashing the firmware then reset and reconfigure the router.

Flashed the firmware with the latest version and performened a factory reset and reconfigured the router. Not gonna do that again..;-(
4. You can also try installing the previous version of the program linked below

Tried it. Same error. 

Also tried the Genie MAC client, the Android client and the IOS client. Same story. 

 

 

Message 6 of 11
DexterJB
NETGEAR Moderator

Re: Parental Controls

Hi @meilofj,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

Message 7 of 11
meilofj
Tutor

Re: Parental Controls

Hi,

I have solved the issue by resetting the router to factory setting and manually reconfigured the router. (this time I did not use the recovery option of my old settings). A lot of work so I hope this does occur frequently ;-(.

 

Thanks for your support.

 

Regards,

Johan

 

Message 8 of 11
DexterJB
NETGEAR Moderator

Re: Parental Controls

Hi @meilofj,

 

Thank you for the update and confirmation. You are welcome.

 

Regards,

 

Dexter

Community Team

Message 9 of 11
meilofj
Tutor

Re: Parental Controls

Wel...again..same problem. 

I am not going to reset en reconfigure the router again. I guess this needed functionality isn't working wel..

Message 10 of 11
meilofj
Tutor

Re: Parental Controls

Well...again..same problem. 

I am not going to reset en reconfigure the router again. I guess this needed functionality isn't working wel..

 

Regards,

Johan.

Message 11 of 11
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