so i need to reset my password and for some reason when i try to reset it it wont let me press continue on the genie page its blocked even after i type my serial number. anyody know how to fix this? admin password reset.
There is a password reset on the Nighthawk App (as per the community section) - it's purely Web based.
Either you are facing a browser restriction (see How do I recover the admin password on my NETGEAR router?) or there is a problem or limitation with the feature (e.g. a workable Internet access might be required to compare the serial number with an online database). Several reports on this in the community already btw.