R7000 cannot update firmware using Nighthawk App


R7000 cannot update firmware using Nighthawk App

I am unable to update the firmware (V. via the Nighthawk app. When I check for updates via the app it tells me none are available. I'm not sure how to update the router otherwise. Suggestions please

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4

Re: R7000 cannot update firmware using Nighthawk App

Use a wired PC and web browswer and download the FW file from NG download support site and manually apply the FW file using the routers web page.


My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 4

Re: R7000 cannot update firmware using Nighthawk App

Like @FURRYe38 says, do the manual update with the R7000. The r7000 has had firmware issues. It seems like it does the best with the manual update, then a factory reset, and installing fresh (not from a backup). 

here's the guide for manual update:


and where to get the firmware:

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 3 of 4

Re: R7000 cannot update firmware using Nighthawk App

To add to what others say, your problem may be because you are about three years behind the current version of the firmware.


V. dates back to June 2019.


Be warned that a new version may remove some features that you now rely on. On the other hand, it may also add a feature that you'd like, although you might have to pay to use it.


Check the release  notes of the intermediate versions to check if that applies to you.




Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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