Orbi WiFi 7 RBE973
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R7000 reboots when pausing a device

Tobtantra
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R7000 reboots when pausing a device

Whenever I attempt to use access control from the Nighthawk app and pause a device the router reboots. The same thing happens using the older Netgear genie app. I recently changed the mode on the router from AP to full router. I don’t remember if the reboot ever occurred when in AP mode. Anyone else experience this problem?
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 8

Re: R7000 reboots when pausing a device

What does this bit mean?

 


@Tobtantra wrote:
Whenever I attempt to use access control from the Nighthawk app and pause a device the router reboots.

Pause what device?

Message 2 of 8
Tobtantra
Aspirant

Re: R7000 reboots when pausing a device

Any device such as a phone, computer, TV, or gaming console connected to the internet through the router.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 3 of 8

Re: R7000 reboots when pausing a device

What is the firmware version on the R7000?

 

Can you access its browser interface?

 

If it is in AP mode, you may have to track down its IP address – your router may tell you that – and user that in the browser.

 

Failing that, you may have to factory reset it, flash the firmware and then reconfigure it as required.

 

If it is already on the latest firmware, then a factory reset and "manual" reconfigure (don't restore from a configuration backup) can sometimes fix broken stuff like this.

 

 

 

Message 4 of 8
Tobtantra
Aspirant

Re: R7000 reboots when pausing a device

The firm ware version is 1.0.9.26. I got to this point by doing a factory reset. I switched from AP mode so I could take advantage of some of the functionality that is activated in router mode. When I log into the router from my browser I can use access control to pause a device with no problem. It only happens when I use the Netgear apps from my iPhone. The reboot didn’t happen when the router was running in AP mode.
Model: R7000|AC1900 Smart WIFI Router
Message 5 of 8

Re: R7000 reboots when pausing a device


@Tobtantra wrote:
The firm ware version is 1.0.9.26.


There have been two more since then.

 

Nighthawk R7000 | AC1900 Smart WiFi Router | NETGEAR Support

 

Message 6 of 8
Tobtantra
Aspirant

Re: R7000 reboots when pausing a device

Full firmware version is
1.0.9.26_10.2.31

Update check says that is the latest.
Model: R7000|AC1900 Smart WIFI Router
Message 7 of 8

Re: R7000 reboots when pausing a device


@Tobtantra wrote:

Update check says that is the latest.

 


Update check is wrong.

 

Any reason why you did not follow the link I provided?

 

It offers these:

 

R7000 Firmware Version 1.0.9.28

 

R7000 Firmware Version 1.0.9.30 - Hot Fix

 

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