R7900P Shows as "Disconnected" in Nighthawk App

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schumaku wrote:

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Ok, I'm more than confused:

Your Internet "router in bridge mode" has a public IP address so it can be reached from the wild Internet?

What IP address are you using to ping the R7900P?

Or does the R7900P run in bridge (Access Point) mode at the end of the day?

Afraid, something reads wrong for me ....

I may be using wrong terminology.  I use the R7900P as an access point to create a WiFi network in my vacation home for my guests to access the internet, in order to islolate them from the 'actual' router/internet access point, which is the router supplied by my ISP.  I have remote administration setup on both the first router, and the R7900P. So I can login to the first router with my admin credentials, and see the entire LAN and its settings. While logged into the original router, I can see the R7900P and its ethernet connection to the original router. I can ping it from the original router, to test the connection, and confirm that it is there, on and responding. I also have guests at the vacation rental who tell me that they can see the original WiFi default network SSID broadcast by the R7900P, and login to it with the default credentials.

 

So it is not 'disconnected'. It is there, on the local network, and so can be reached. I can even open up ports for it if necessary.

 

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FloridaRob wrote:

Mac OS desktop Netgear Genie (on desktop) won't allow me to log in to anything remotely, the option simply doesn't display on the appropriate page. It does show on my laptop, go figure, but the particular router I need to admin shows as being unavailable in the menu for remote administration.

 

Why does the Nighthawk App say that the router is disconnected when it is not?

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schumaku wrote: What the Nighthawk App and the Genie desktop programs show (at least one of the two) indicates that the router is disconnected from the Netgear cloud, where the Nighthawk App as well as the Genie desktop are connecting to. 

All well and good, but your statement doesn't explain WHY it is disconnected. There is no 'reason or excuse' for this.

 

schumaku wrote: Was travelling with some LTE modem and a NEtgear router the last two weeks, and randomply when trying to check the set-up beyond of the WiFi reach I've seen the "Disconnected" listing on the App remote access list. Minutes later it was back. And no obvious problem or Internet disconnection on the router itself. Oh well....

 

Is it possible this router did one of these unexpected factory resets some Nighthawk are hit by from time to time, or are there obvious config options which were retained (beyond of the default SSIDs)?

No obvious problems... (like so many internet issues when they occur) but "Oh well..." is not really an answer.  The Motorola router supplied by my ISP has never lost its programming though countless power failures and surges, in ten years of operation.  So a shoulder shrug is not really an answer.  It means no solution, and this apparent hunk of junk I was sold is not up to the task of doing what the manufacturers purport it is capable of doing.

 

And it appears that the router has been completely reset to factory default settings. This is unacceptable performance. A simple failure of the device to do what it is supposed to do. And without any reasonable technical support on the part of the supplier to provide a solution.

 

schumaku wrote: What I've experienced with the desktop Genie on both MacOS and Windows is that it sometimes seem to stick to a "local" login attempt, and it's tricky or kinda impossible to change the mode to remote.

Which describes what I have run into. Which is basically saying "Yes, I've experienced the same problems you have." Thank you. I appreciate your interest, but it moves neither of us closer to a solution.

 

The fact that NetGear Genie gets 'stuck' is just a reflection of bad programming, nothing else. Testing and user experience must have already revealed this issue many times over. Was the problem fixed and a newer version released? No. The software is now discontinued without a replacement.  I don't want a mobile solution.  I want a desktop app that works like the box said I was getting with the router I bought.

 

Obviously I'm not alone.

 

Again, I appreciate your interest, and the last thing I want to do is to appear rude, but I see no movement towards a solution here. It is all well and good for Netgear to setup a 'community', but what for?  So their customers can provide customer support for them?  I would love some assistance with these issues, but I don't really believe there are any solutions. No one from Netgear has responded.

 

Thank you very much for your time and interest in my case! :)