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R8000 Netgenie says "router does not support remote access"

lucynda
Aspirant

R8000 Netgenie says "router does not support remote access"

Since the net genie update I have not been able to login remotely from my iphone. It says my router does not support remote access but I know this is not true as I used it remotely ALL the time with the previous app. How do I fix this??? I need to be able to block/unblock access to wifi on my kids devices when I'm not home.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 9
FURRYe38
Guru

Re: R8000 Netgenie says "router does not support remote access"

Was the routers FW updated? Is remote access enabled ON the router using the routers web page? 

Message 2 of 9
lucynda
Aspirant

Re: R8000 Netgenie says "router does not support remote access"

I updated the firmware - still didn't work. Rolled back to the firmware recommend on another post. Still nothing

Yes it's turned on in my router settings
Message 3 of 9
FURRYe38
Guru

Re: R8000 Netgenie says "router does not support remote access"

Try removing the app from the phone, power cycle the phone then re-install the app. 

 

If this fails, I'd phone contact or send a ticket about this to support. Something isn't right here. 

Message 4 of 9
lucynda
Aspirant

Re: R8000 Netgenie says "router does not support remote access"

Yes I did this also
Message 5 of 9
lucynda
Aspirant

Re: R8000 Netgenie says "router does not support remote access"

How do i contact them?
Message 6 of 9
FURRYe38
Guru

Re: R8000 Netgenie says "router does not support remote access"

Go to the NG site and select support. I believe there should be some information there to either phone or create a ticket. 

Message 7 of 9
lucynda
Aspirant

Re: R8000 Netgenie says "router does not support remote access"

To call them it costs more money than I can afford
Starting at $49.99
I can't find anywhere to send an email
Message 8 of 9
FURRYe38
Guru

Re: R8000 Netgenie says "router does not support remote access"

Send this forum Moderator a PM and ask her where you can start a support ticket. 

https://community.netgear.com/t5/user/viewprofilepage/user-id/3034

 

Good Luck.

Message 9 of 9
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