R8000 - Switch 2.4GHz band completely off

[Retired_Member]

Hi,

finaly I managed to have only AC devices in house and I would like to switch the 2.4 band off.

I unchecked all 2.4 related boxes and now I dont see my 2.4 band on any device, but when opening the Netgear Gennie app on iPhone and iPad, it shows that I'm still connected to 2.4.

The R0000 firmware is V1.0.3.54_1.1.37.

What to do?

[William10a]

Genie could be giving a false reading about the 2.4 ghz band.

[Retired_Member]

Inclusive the password after the Genie iOS app was deleted and reinstalled ???

[DexterJB]

Hi @Retired_Member,

Please try forgetting the WiFi network (2.4GHz) on your iOS devices and make sure they are connected to the 5GHz network only. Once done, clear the Genie from memory via the multitasking view then re-open the Genie app.

Regards,

Dexter

Community Team

[Retired_Member]

How to forget the 2.4GHz band as is not on list of available WiFi connections?

[DexterJB]

Hi @Retired_Member,

You can try temporarily enabling the 2.4GHz network then forget it on the devices that are experiencing the issue.

Regards,

Dexter

Community Team

[Retired_Member]

Hi Dexter,

I activated the 2.4GHz band and the only option on iPhone and iPad is "Join this network". No "Forget it".

[DexterJB]

Hi @Retired_Member,

I have sent you a message. Please check your inbox.

Regards,

Dexter

Community Team