Orbi WiFi 7 RBE973
Reply

R8500 unable to register

WizKid41
Aspirant

R8500 unable to register

Hello,

 

I am trying to setup up remote access. Both the Genie iOs app fail and Genie Windows app.  The iOs app says "This router does not support remote access", the genie app on windows asks if I would like to register, but then fails with "The registration process failed, Try again".

 

NetGearCapture.PNG

 

 

Looking around at the forums seems only NetGear support can fix this.  Please help.

Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 1 of 4
storm1985
Prodigy

Re: R8500 unable to register

make sure you have the latest firmware version

Message 2 of 4
WizKid41
Aspirant

Re: R8500 unable to register

Running V1.0.2.86_1.0.75

 

Any other suggestions?

Message 3 of 4
storm1985
Prodigy

Re: R8500 unable to register

Are u trying to register the product or register remote genie (for remote access)?
you can go to my.netgear.com for product registration if you still cant do it on Genie
Message 4 of 4
Discussion stats
  • 3 replies
  • 2879 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7