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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

NrAtWork
Guide

ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

I have set up my HDD in RAID config and used R7000 router's Advanced>Readyshare>ReadyCloud to use my HDD to back up my PCs and photos and videos from mobile devices. Everything worked great and from all my mobile devices (iPhone 4, iPhone 5c, iPhone 6Plus and iPhone 7s Plus) i was able to leverage media backup to store my photos and videos on HDD.

Suddenly 5 days back media back up just stopped working. Nothing has changed either on devices or on router or on HDD. 

When i open the Ready Cloud App and go to Media Back up tab.. it just sits on uploading 137 photos but doesnt upload or back up anything from any of the mobile devices.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 47
YeZ
NETGEAR Expert
NETGEAR Expert

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Can you unregister and re-register R7000 to ReadyCLOUD in the router web page to see if that solves the issue? 

Message 2 of 47
NrAtWork
Guide

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Thanks YeZ for your help:
I did this step yesterday before posting on community board. I unregistered the router and I also deleted the ready cloud app also from all phones and then registered r7000 again and then reinstalled the app- but the problem is still there: I still can’t do any media backups from my devices
Message 3 of 47
JeremyDE
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

I’m having the same problem. It just shows that it’s uploading my media but it is not working. I’ve tried your recommendations and it’s still not functioning. Help.
Message 4 of 47
gazpad
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Ditto. It seems related to the IOS 11 update. The App looks like it has an updated skin but same old functions, with exception that it’s found loads of media to back up but won’t start backup process.

Note, I can access my readynas without issue. I am having this problem accessing a Readynas 214
Message 5 of 47
NrAtWork
Guide

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

It may not be just iOS 11 problem as I mentioned in my post that I can’t even do media backup from my iPhone5c or iPhone 4 which are not on ios11 - only 6plus and 7plus are on ios11.
I believe it’s more of the cloud environment on netgear side as I can access my shard folders from my devices and computers just fine. I can view the media stored using the ready cloud app- it won’t just backup the media!!!
NETGEAR IT TEAM ARE YOU LISTENING??? Help needed please
Message 6 of 47
shaunleblanc
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

I'm started having the same problem immediately after updating to iOS 11 and v2 of the ReadyCloud app.  I made a post about this earlier in the week and no one from support has responded to my post either.

Message 7 of 47
NrAtWork
Guide

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

hanks YeZ for your help:
I did this step yesterday before posting on community board. I unregistered the router and I also deleted the ready cloud app also from all phones and then registered r7000 again and then reinstalled the app- but the problem is still there: I still can’t do any media backups from my devices

Message 8 of 47
jerome60
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

same thing happened to me finally erased router and started all over from square one and same problem also using ios 11

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 9 of 47
JeremyDE
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Did erasing and starting over fix the problem?
Message 10 of 47
Niels72
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

ReadyCLOUD needs a update fot ios 11.03 for me it’s not possible to send fils to wij hdd. It’s horrible log in log out to find mij files. Netgear ReadyCLOUD can’t Integrated with my iOS. I hope there’s soon a update
Message 11 of 47
dhamsher
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

I think that the issue may be with the new HEIC filess that come with ios11.  Netgear, any timeline for a fix?

Message 12 of 47
JeremyDE
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

I believe this is a Readycloud issue.  I have been emailing Ye Zhang, Netgear support and sending screenshots of the issue.  Again, I'm running the iOS 11.0.2. it still shows uploading media, but nothing is actually being uploaded. FRUSTRATED!!! Netgear please fix this.

Message 13 of 47
ElaineM
NETGEAR Employee Retired

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Hey guys I already forward your concern to our support team.

Someone will be in contact with you to get further details. 

 

Message 14 of 47
dhamsher
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

great hopefully it is soon as this is frustrating

Message 15 of 47
superdom1
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Has anyone figured out how to fix this? I saw that the moderator reported this to the support team, but is there an official bug report and/or any ETA on a fix? Not having the media backup definitely makes me rethink this router and Netgear in general. The backup and mobile app was a huge plus.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 16 of 47
dhamsher
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

i have not and i find it highly annoying and not good customer service - this has gone on for too long.  i am considering returning my product as a result. the apollo cloud software is very good.  the netgear software is pretty clunky, and at least on this feature, nonfunctional.

Message 17 of 47
NrAtWork
Guide

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

They reached out to me and asked for a time to call - I am expecting the call this week and as soon as I hear back from them or if they can resolve it - I will update this thread.. hopefully this is end of our misery 😉
Message 18 of 47
superdom1
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Thank you for your quick response! I’m eager to hear how things go. Here’s hoping your call goes well!
Message 19 of 47
jerome60
Aspirant

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

hopefully this will be good news and a quick fix

Message 20 of 47
NrAtWork
Guide

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

ElaineM
Earlier this week I got email from : Bernard
Expert ID: 8333 - NETGEAR L2 Support Expert asking me for time slots for live conversation and i submitted the form and gave 2 time slots across 2 days with each window of 2-3 hours and made sure that I do not have any meetings scheduled during those times and guess what - never received the call.
Can we please have this matter escalated as I have been a netgear fan for over a decade over WD and seagate however this kind of situation is making me question should I spend my money with other router and raid Configuation HDD and not worry about my back ups again?
As you can see I am not the only one facing this issue and netgear should be taking this seriously.

Sincerely
Message 21 of 47
JamesGL
Master

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Hi NrAtWork,

 

I apologize for the inconvenienced this has caused you. I will forward this to support team so that they can contact your right away.

Message 22 of 47
dhamsher
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

what about the rest of us that have the same troubles and have gotten no love?

Message 23 of 47
JeremyDE
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

Earlier in the week I received a call from Support regarding this issue. We did a factory reset; installed app on PC; uninstalled, installed ReadyCLOUD app on iOS device. It uploaded about 20 photos and froze up again.

Support said he would forward a request to engineering. He did send a link and suggested to re-install the firmware to an older version on R7000. I have not done that yet.
Message 24 of 47
JeremyDE
Tutor

Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000

FIXED.

 

Thanks to Eduardo at Netgear, here is the fix.  I just completed it and now my iOS device has uploaded all the media without freezing.  

Please try to downgrade the firmware of your R7000 to v1.0.9.10. Please check the link below.  https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10

 

Now, Netgear needs to fix their firmware issues so we can update with new available firmware and avoid this problem in the future.  

 

Message 25 of 47
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