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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I have set up my HDD in RAID config and used R7000 router's Advanced>Readyshare>ReadyCloud to use my HDD to back up my PCs and photos and videos from mobile devices. Everything worked great and from all my mobile devices (iPhone 4, iPhone 5c, iPhone 6Plus and iPhone 7s Plus) i was able to leverage media backup to store my photos and videos on HDD.
Suddenly 5 days back media back up just stopped working. Nothing has changed either on devices or on router or on HDD.
When i open the Ready Cloud App and go to Media Back up tab.. it just sits on uploading 137 photos but doesnt upload or back up anything from any of the mobile devices.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
Can you unregister and re-register R7000 to ReadyCLOUD in the router web page to see if that solves the issue?
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I did this step yesterday before posting on community board. I unregistered the router and I also deleted the ready cloud app also from all phones and then registered r7000 again and then reinstalled the app- but the problem is still there: I still can’t do any media backups from my devices
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
Note, I can access my readynas without issue. I am having this problem accessing a Readynas 214
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I believe it’s more of the cloud environment on netgear side as I can access my shard folders from my devices and computers just fine. I can view the media stored using the ready cloud app- it won’t just backup the media!!!
NETGEAR IT TEAM ARE YOU LISTENING??? Help needed please
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I'm started having the same problem immediately after updating to iOS 11 and v2 of the ReadyCloud app. I made a post about this earlier in the week and no one from support has responded to my post either.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
hanks YeZ for your help:
I did this step yesterday before posting on community board. I unregistered the router and I also deleted the ready cloud app also from all phones and then registered r7000 again and then reinstalled the app- but the problem is still there: I still can’t do any media backups from my devices
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
same thing happened to me finally erased router and started all over from square one and same problem also using ios 11
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I think that the issue may be with the new HEIC filess that come with ios11. Netgear, any timeline for a fix?
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
I believe this is a Readycloud issue. I have been emailing Ye Zhang, Netgear support and sending screenshots of the issue. Again, I'm running the iOS 11.0.2. it still shows uploading media, but nothing is actually being uploaded. FRUSTRATED!!! Netgear please fix this.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
Hey guys I already forward your concern to our support team.
Someone will be in contact with you to get further details.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
great hopefully it is soon as this is frustrating
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
i have not and i find it highly annoying and not good customer service - this has gone on for too long. i am considering returning my product as a result. the apollo cloud software is very good. the netgear software is pretty clunky, and at least on this feature, nonfunctional.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
hopefully this will be good news and a quick fix
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
Earlier this week I got email from : Bernard
Expert ID: 8333 - NETGEAR L2 Support Expert asking me for time slots for live conversation and i submitted the form and gave 2 time slots across 2 days with each window of 2-3 hours and made sure that I do not have any meetings scheduled during those times and guess what - never received the call.
Can we please have this matter escalated as I have been a netgear fan for over a decade over WD and seagate however this kind of situation is making me question should I spend my money with other router and raid Configuation HDD and not worry about my back ups again?
As you can see I am not the only one facing this issue and netgear should be taking this seriously.
Sincerely
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
Hi NrAtWork,
I apologize for the inconvenienced this has caused you. I will forward this to support team so that they can contact your right away.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
what about the rest of us that have the same troubles and have gotten no love?
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
Support said he would forward a request to engineering. He did send a link and suggested to re-install the firmware to an older version on R7000. I have not done that yet.
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Re: ReadyCloud V2.0.0,(2027) on iOs11.0.3 not doing media backup on R7000
FIXED.
Thanks to Eduardo at Netgear, here is the fix. I just completed it and now my iOS device has uploaded all the media without freezing.
Please try to downgrade the firmware of your R7000 to v1.0.9.10. Please check the link below. https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10
Now, Netgear needs to fix their firmware issues so we can update with new available firmware and avoid this problem in the future.
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